by Mila Nikolova
Published on 4 December 2013
4 December 2013 - We asked Viktor Zeman, President and CEO of QualityUnit, a few questions about his company and his view of the markets they serve.
GetApp: How would you describe your role in the company?
Viktor Zeman: Along with Andrej Harsani, I'm the co-founder and managing director of QualityUnit
GetApp: Can you briefly present your management team?
Viktor Zeman: I would say, that our company goes more with the flat organization model, therefore you won't find any management layers within our team. All of my colleagues are well-trained proffessionals and directly involved in the decision making process.
GetApp: How does your solution differentiate from the products and services offered by competitors?
Viktor Zeman: Both of our products(LiveAgent and Post Affiliate Pro) have plenty of unique features but the biggest difference from our competitors would be our pricing model. Many software users can't keep their data in cloud owned by someone else and look for a in-house solution. Regarding these requests we've been offering downloadable licences for both LiveAgent and Post Affiliate Pro, which can be installed on our customers' servers.
This pricing model also solves issues of those, who look for a one-time shop and don't want to pay monthly subscription.
I also have a positive answer for those, who are looking for the more traditional-subscription model, as we offer monthly plans as well.
GetApp: Why do you think your customer buy from you?
Viktor Zeman: Because we develop great software and provide top-notch customer support
GetApp: Can you mention some of your key clients?
Viktor Zeman: Up today, more than 27,000 customers use our products. The most known names would be Habrahabr.ru, Slovakian Government of Finance, SEOprofiler.com. Basically we have customers from all types of industries starting from porn sites through forex trading businesses to blogs and governments.
GetApp: Which technology company do you most admire, and why?
Viktor Zeman: ESET (Anti-virus software). Because they've been continuously getting awards as the most successful Slovak company since 2008.
GetApp: What thought leaders do you pay attention when shaping your vision for the future in cloud computing?
Viktor Zeman: Richard Marko, ESET's CEO
GetApp: What are the top three software tools you use for your business over the next year?
Viktor Zeman: Maybe this will sound as self-promotion, but to be honest these are the top tools we use:
1.) LiveAgent - to provide multi-channel customer support for both Post Affiliate Pro and LiveAgent customers
2.) Post Affiliate Pro - as a affiliate program tool
4.) Payment processors such as Stripe, SWREG and 2checkout
GetApp: What do you see as the key trend emerging in the industry?
Viktor Zeman: In the past, affiliate marketing and providing thorough customer support were domain of companies from the US only. Nowadays, we've been experiencing an increased interest in our software from countries outside USA, such as Latin Americas and Euro-Asia.
GetApp: What is THE most important message you feel you should get across to someone considering buying your solutions?
Viktor Zeman: I encourage users who are looking to buy software to look at the added value. In QualityUnit, we approach to our customers individually, no matter whether they are on a $9 plan or $99 plan, all get 24/7 customer support. Our developing team is always happy to help you with implementing new features and requests.