Customer Management Articles

How to Select the Best Vendor for Your Online Booking System

by Simon Lenoir
Published on 4 February 2014

Best inline booking systemSo you've decided that you want to get with the times and move your clunky booking system over to the cloud. Now it's time to narrow down your vendor list. Here are the three things that you need to consider the help you lock down the best online booking system solution for you.

1 - Long-Term Costs

There are 2 kinds of pricing structures available: commission-based (a percentage of each sale), or fixed fee (usually per month). To decide which one works best for your business, take a good hard look at where your business is at present.

Are you getting a significant amount of bookings per month, or are you just starting out? If you are getting a consistent stream of bookings that grows each month, then a flat fee is probably the best option in the long run so you can make more profit. However, if you are just starting out, paying a commission per booking may work out cheaper.

2 - Feature Flexibility

Do the features they have available match your need? How often does the online booking system vendor update their software? Are they always coming out with new releases and updates?

Flexibility is an important part of being a good cloud-based booking software vendor. You don't want to stick with a vendor that remains stagnant, because soon you will get left behind.

Look for a vendor that constantly listens to the feedback of its customers and updates their software accordingly. However, you have to consider what industry they operate in. There are booking softwares geared towards specific sectors. If your business doesn't fit into their target customer, understand that your requests for features may be given less priority.

3 - Support

All software services require an excellent Support Team. Is the online booking system vendor easy to reach? Are they helpful when they get back to you?

You don't want to find yourself in a situation where you can't reach their team when you need them most - or worse, when you do get a hold of them, they are unhelpful and don't know what you are talking about.

If a free trial is available, take one, and see which team is most responsive and helpful.

Some questions you should ask to your online booking system vendor:

  • Are you PCI compliant? Know everything you need to know about how they will ensure the security of you and your customers' data.
  • Do you have other customers like me? Call up customers who are similar to you and ask them what they think about the booking software vendor in question
  • Are there any hidden costs or obligations? You need to make sure you don't get any nasty surprises along the way.

Don't hesitate to browse the reservation and booking software page on GetApp to discover the best product for your needs.