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CallRail

Call Tracking & Analytics

(33)

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CallRail Reviews

Overall rating

4.5

/5

166

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10

Reviews by rating

Pros and cons

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The lack of assistance in completing tasks after the initial set up of the first project.
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166 reviews

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