by Stephanie Miles
Published on 8 October 2013
ChargeOver Review - A straightforward solution for any business that charges customers at regular intervals
Small business owners are spending too much time trying to collect on unpaid bills each month, preventing them from focusing on the products and services their customers have signed up to receive. ChargeOver is looking to eliminate this problem by developing an innovative approach to the way small to mid-size businesses deal with recurring billing and invoicing. In this ChargeOver review, I will demonstrate how the recurring billing software can be used by businesses. I will focus on the platform's flexibility, customization features, PCI compliance, and ability to sync with popular tools like QuickBooks. In particular, I plan on showing how ChargeOver's embeddable customer portal can be used by businesses to allow customers to log-in and pay bills by credit card online.
ChargeOver is an invoicing tool that helps businesses overcome some of the biggest "pain points" associated with billing clients on a recurring basis. Rather than mailing out paper invoices and waiting weeks, or even months, for checks to be sent in, businesses that use ChargeOver can generate digital invoices and charge their customers' credit cards automatically using existing merchant accounts.
Developed with flexibility and customization in mind, ChargeOver allows businesses to create their own branded email templates for sending invoices, late-payment reminders, and confirming payments. Even the customer portals that companies embed on their own websites can be customized, making it easy for customers to log-in and pay their monthly bills online in a frictionless way.
Automation is a key feature for ChargeOver. The web application makes it possible for its users to automate virtually every aspect of the billing and collections process, from generating invoices (automatically), to charging credit cards (automatically), and even sending email reminders (automatically) when bills are past due. The system sends payment confirmation messages to customers when their credit cards have been processed, eliminating yet another time consuming step in the billing cycle for business owners.
ChargeOver offers three popular ways for businesses to integrate their systems: Rest APIs, webhooks, and usage URLs. The system works together with other popular business tools, including accounting services and email management platforms. Events-driven webhooks notify listener URLs automatically when certain actions-like subscription cancellations or invoices that remain unpaid for more than 30 days-take place within a company's ChargeOver account.
ChargeOver has taken a process that used to be considered painful, and turned it into a seamless event. Onboard customers, setting up new payment plans, and collecting on overdue charges is all done from inside the company's web-based platform. Even better, ChargeOver's "subscription intelligence" tools allow business owners to easily find the last invoice date, next invoice date, or lifetime value of any customer at a moment's notice. Not only can billing can be done automatically, but ChargeOver will re-try failed charges when credit cards are declined.
From your personal ChargeOver dashboard, you can see an overview of the total amounts you've invoiced for and collected on in the past month, along with the number of new customers you've added. Check out the custom graph to see how your income has risen and fallen over any given period of time.
Each time a new subscriber joins your company, you'll need to sign that customer up on ChangeOver. Enter basic details like the customer's name and address, along with any relevant tags (like VIP) and billing information.
At the end of the next billing cycle, create an invoice for any customers you have added. ChargeOver immediately generates invoices whenever you add a new billing package for a customer. Or, you also have the option to start invoicing on a specific date. Enter the service plan or item you're billing for, along with a description of the charge, the rate, and the quantity. Once you are done with that step, you can add tags to make sorting invoices easier.
ChargeOver works to make getting started on its platform as straightforward as possible for new users. The company offers 24/7 email support, along with a phone number that all users can call for help setting up or managing their invoicing accounts. ChargeOver also has sponsored client libraries to speed up integration with other development platforms.
ChargeOver offers a free trial, with no credit card required. Monthly subscription plans start at $65 per month.
ChargeOver is a straightforward solution for any business that charges customers at regular intervals. The system is much easier to set up than competing platforms, and its tools are much more advanced. Flexible billing packages give companies the freedom to bill clients in the way they see fit, and auto-billing features increase the percentage of on-time payments that businesses receive from their customers each month.
Ratings: ease of use 5/5, features 5/5, value 4/5