Customer Service & Support Articles

How to Choose Help Desk Software: A Handy Checklist

by Matt Mullarkey-Toner
Published on 7 November 2016

The difference between a confused customer and an angry customer is separated by a fine line. If your customers can only express themselves in the spirit of Mr. Magoo or an enraged bull rhino, it's time to listen to their concerns and take a good hard look at help desk software. It can help you identify customer concerns, speed up your internal processes, and help you build a knowledge base. However, diving right into the help desk game can be a little daunting, so we've put together a handy list to give you a starting point for your search in help desk software.


Help Desk Software checklist

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What to do next

It's important to note that the checklist is a bit like Wikipedia: it's a great place to start your journey, but a terrible place to end it. So to begin the next step in your journey, you should take a look at our Category Leader ranking for help desk & ticketing solutions. The Category Leader ranking is comprised of five distinct data points: integrations, mobile availability and ratings, media presence, security, and user reviews on GetApp.

The user reviews are worth spending a bit more time on individually, so make sure to head over to our user reviews for help desk software.

if you'd like to get a better idea of what some of the individual apps look like, check out some of the top apps from our category leader ranking which include:

Let us know what you think

That should give you a good starting point in your search for help desk apps, but did we miss something? Sound off in the comments below!


Apps mentioned in this article