Customer Service & Support Articles

How to Choose Customer Service Software: A Handy Checklist

by Suzie Blaszkiewicz
Published on 23 September 2016

You've just started growing your business, and as the customer queries start rolling in, you realize that you're having trouble answering their questions. It's a sign that you're probably ready for a customer service software to help you manage the onslaught of customer requests coming in. But where to begin?

checklist header with image of a clipboard

Why not start with the checklist below? It'll help you figure out what you're trying to accomplish, the questions you should be asking, and the must-have features to consider when you're thinking about how to choose customer service software.

Customer Service Software Checklist

You can download your own copy of our "How to choose customer service software" checklist and keep it for reference during your software search. Once you know what you need, you can use this checklist to find the best solution for your business.

What next?

Check out some of the most popular customer service software options below:

If you want to know more about customer service tips, tricks, and trends, read up on the topic with some of these articles:


Apps mentioned in this article