by Stephanie Miles
Published on 26 March 2014
Fusebill Review - A complete solution for organizations with complex billing issues
Inflexible billing platforms make it difficult for businesses that offer client subscriptions to manage their company finances. Complex price lists, annual renewals, and pro-rated fees are just a few of the advanced-level billing practices that are impossible for most traditional invoicing platforms to handle. Fusebill aims to be a solution for B2B and B2C companies that are looking to reduce both costs and the time it takes to collect on client invoices.
In this Fusebill review, I will explore the recurring billing and payment platform. Throughout the review, I will pay particular attention to Fusebill's updated user interface (UI), which makes Fusebill incredibly easy for businesses to use. Finally, I will take a look at the customer support and service options available to Fusebill clients.
Fusebill is an invoicing and billing platform built specifically for businesses with complex needs. The platform automates the process of subscriber management from A to Z, helping companies increase sales and generate better customer relationships in the process. Built for mid-size companies and divisions of larger enterprises, Fusebill is capable is handling billing processes for organizations in many industries and sectors.
Flexibility is a topic that comes up frequently as you make your way through Fusebill's UI. Combined with agility, simplicity, and analytics, Fusebill gives its users the freedom to create complex price lists with infinite plans, bundles, and price points. Integrated analytics tools can be adjusted based on the types of insights a company is hoping to gather from its invoicing system.
Nowhere is flexibility more apparently than when companies make the choice between automated and manual invoicing, With Fusebill, companies don't have to make that choice at all. Some invoices can be set to automatic, and some invoices-like key accounts-can be set to manual for regular review.
Fusebill's powerful billing service can be broken down into five feature sets: charging, collecting, analytics, customer service, and integration. Using Fusebill's straightforward user interface, businesses can create as many products, plans, and bundles as they need. Plans, for the uninitiated, are grouped together products, charges, and time intervals (like monthly or annually, for example). Businesses can even create custom pricing options for specific customers, like new clients or key industry partners, and grandfather in older pricing plans for established clients.
The backbone of Fusebill is its automated invoicing system, which automatically charges clients at regular intervals and handles issues like expired cards, charge failures, and customer fraud. Pro-rated bills, account upgrades, and even cancellations are all handled automatically in Fusebill. Combining invoicing and credit card processing into a unified platform makes it incredibly simple for businesses to quickly edit invoices with manual charges and discounts. It also makes it easy for customers to pay their invoices without the bottlenecks that frequently prevent businesses from scaling.
Using Fusebill's library of dynamic financial, client, and account reports, organizations are able to analyze their results by product, client, or plan. The reports that users generate with Fusebill's agile UI can be developed to include revenues, churn, and recurring monthly fees. Fusebill can even identify any confounding factors-like churn or retention-that may be impacting the bottom line.
More than just a recurring invoicing system, Fusebill is actually a complete package for organizations with complex billing issues. The system offers two-way integration with popular business management tools like Salesforce, to the point where its users don't have to leave the platforms they're using in order to manage basic billing tasks. Relying on Webhooks, organizations can notify downstream systems about subscription events. Fusebill even integrates with Avalara, which ensures businesses that their sales taxes are being accounted for properly.
When they use Fusebill, businesses are able to reduce the number of support requests that come in from customers trying to pay their bills. Through the brand new UI, businesses are encouraged to create their own checkout pages and add free trials or discounts to their offerings. One-click renewals provide an incentive to existing customers when staying on as clients, while automated notifications of expiring cards encourage clients to update their billing information before a default occurs.
Take a look at all your existing customers from your Fusebill dashboard. On one screen, you can see names and IDs of your customers, along with their balances and the statuses of their accounts.
Click on the "Catalog" tab and use the Plans and Products links to create, edit, or delete your pricing plans. Fusebill encourages you to create as many unique plans as necessary to support your complete billing structure.Catalog view
Fusebill serves as a digital ledger, as well as an invoicing solution. Clicking on the "Reports" tabs brings up all the financials for your company. See the cash collected or AR balance at any time. You can filter this information by date or change the currency if you're an international business.Reports view
The Fusebill Support Center provides several resources for learning about the invoicing system. New users are encouraged to begin by reviewing the Implementation Guide, after which they can explore the Knowledge Base and FAQ for the answers to any lingering questions. Fusebill also offers video introductions to topics like subscription billing, or slides on the topic (available on Slideshare). Company announcements can be searched by keyword. For urgent requests, users are encouraged to connect with Fusebill support by phone or submit a request for assistance.
Fusebill supports complicated billing bundles, but its own pricing system is actually quite simple. Pricing for Fusebill start at $450 per month, for the Grow plan. The upgraded Scale plan is available for $950 per month. Custom pricing is available for larger enterprise organizations, as well. Fusebill encourages users to pay annually with a 10% discount for pre-paying the Grow and Scale plans, and a 15% discount for selected nonprofit organizations.
Fusebill is a straightforward solution for businesses with complicated pricing structures. As the number of organizations with subscription pricing grows-particularly in the technology industry-the demand for platforms like Fusebill will only increase. Fusebill separates itself from competing invoicing systems by making it easy for users to get to market quickly and by eliminating the roadblocks that typically hold companies back when they attempt to scale. Finally, the insights that Fusebill provides, thanks to its advanced analytics module, can help businesses better understand where their revenues are going and how they can reduce customer churn in the coming months or years.
Ratings: ease of use 5/5, features 5/5, value 4/5