Customer Service & Support Articles

GetFeedback vs UserVoice How Do They Compare?

by Diana Berryman
Published on 16 July 2014

GetFeedback (2)

The customer is always right is a great business philosophy for most business models out there. But how do you know what your customers want? By all means ask your questions and receive feedback on your social media accounts, but how many people will actually see them? It could be time to up your game and take advantage of the great online tools and apps that are available. Creating branded customer service and real-time customer support is the way to go. Collating customer feedback, offering immediate, online support services and continuously measuring the results is the new, cool kid on the block!

Gone are the days of boring lists of questions, things have moved on, it is time for us to move on with them. Customers expect a state-of-the-art system that means they can access support and give feedback without delay. They want interactive, exciting and visually stimulating forms and surveys. Let's take a look at two of our favorite ways to collate customer feedback….

GetFeedback

GetFeedback is an easy-to-use online survey app for creating your business branded, beautiful surveys in just a few minutes. The surveys are visually appealing and mobile-friendly to ensure continuity on all devices. The automatic formatting is a great feature of GetFeedback, taking some of the hard work off your hands. Users of Powerpoint will be familiar with the structure and should have no problems learning how it works, for the rest of us it is nice and easy too. You can view your data in real-time plus you can map it directly into Salesforce.

No more boring surveys! GetFeedback surveys are creative, appealing and fun to use. You can design and brand each survey and add your questions from scratch. Or you can use a pre-made template to make it even easier.

With GetFeedback you can send out your customer satisfaction surveys and monitor the results with ease.

Key Features of GetFeedback

  • Visually engaging customer surveys
  • Unlimited surveys
  • Mobile ready
  • Branded
  • Include your own logos
  • Advanced survey logic
  • Real-time results
  • Pre-made templates
  • Salesforce integration
  • Great customer service

Why you should choose GetFeedback

When you want a customer survey tool that not only gives you customer satisfaction feedback, but also great market research survey facilities. Your customers regularly use mobile phones and other mobile devices to browse and shop. You need visually engaging feedback and statistics. You need feedback on customer support, product satisfaction, sales satisfaction and engagement satisfaction. You don't have the time to spend hours designing and sending your surveys. Your brand continuity is an important factor in your business.

Pricing

There are several pricing plans starting with a free plan.

getfeedback-screenshot

UserVoice

UserVoice is an easily-to-embed survey app to allow users to build relationships with their customers and listen to what they have to say in real-time. Customers can ask for help and get it immediately, right on their screen, without the need to go to portals or having to email for support. There are automatic suggestions built in, so when a customer asks a question they have the option to find the answer in another article before they submit their question to you. UserVoice is also Salesforce integrated.

UserVoice has invaluable insights so you can track your customer satisfaction levels and give immediate follow up. As well as a great support ticketing service, customers can leave their feedback on the feedback forums without needing to create a profile.

With UserVoice you can create an online, instant help desk to allow you to help your customers, with helpful insights into them and their business.

Key Features of UserVoice

  • In-app survey solution
  • Actionable customer feedback
  • Custom designs
  • Feedback forums
  • Support ticketing
  • Instant answers
  • Support analytics
  • Embeddable widgets
  • Customer, user and feedback analytics
  • Moderation
  • Salesforce integration

Why you should choose UserVoice

Your customers can use the forums to ask questions and look up solutions. You need an easily track-able ticket system to respond to customers. You work in Saas or gaming and want an up-to-date system to fit with your business model. You need a great knowledge data base to take the pressure off your customer service personnel. Building trust is important to you. You need to beat your competition by providing the best customer service. You are focused on supporting your customers, in real-time, with real results.

Pricing

There is a free 30 day trial and there are several pricing plans starting with a free plan.

uservoice-screenshot

What are the differences between the two?

Both of these great apps get the same results in different ways. Which you choose would depend on the method you like to use to collate your information.

If you prefer to create and send your feedback surveys to your customers. You want brand continuity and custom design. You use Salesforce CRM already. You want to send beautiful, creative surveys to your customers. GetFeedback meets all this criteria and more, they are dedicated to making your life easier and your customers happier.

For those of you who need an immediate response solution. Your customers need to ask questions and get replies in real-time. You prefer a more subtle, less intrusive way of collating customer feedback. You love to listen to your customers opinions. UserVoice could be the perfect solution for you, their own customer support is second to none which instills incredible confidence in using their service.

Don't just take my word for it…

Have a look at these fab GetFeedback reviews.

Check out these great UserVoice reviews.

There are lots of great feedback apps out there, in various forms. Finding the right fit for you and your business can be a time consuming and tedious job. That's why we just love to tinker with new toys and take the hard work out of it for you. Use our marketplace to compare apps against each other to find the perfect software for you.


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