by Christophe Primault
Published on 28 August 2012
A survey by Genesys revealed that the cost of poor customer service in 16 key economies on our planet is around $338.5 Billion!
As a reaction to this astonishing number GetApp has prepared an infographic to educate small business owners about the dangers of poor customer service and ways to improve it.
Let's face it, most small businesses struggle to provide professional customer service.
What channel to use to connect with clients? What are the don'ts when talking to clients? Are there any tools that can help?
The infographic below is packed with facts and information that will bring your customer service to the next level.
It is interactive, feel free to click on the software solutions provided at the end or click on " Customer Service Applications" to see more solutions.
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