by Gitanjali Maria
Published on 14 April 2018
In GetApp's Solution Spotlight series, we explain which software is at the top of Google's search engine results and how each can meet your specific needs. To identify the systems featured here, we entered the term "bug tracking software" in Google during the week of March 20 in an incognito window with the location set to the U.S. The first five solutions on Google's results, including those listed in the carousel, are described here in alphabetical order.
There are anywhere from 15 to 50 bugs in every 1,000 lines of code, according to Steve McConnell, software developer and author of popular coding handbook "Code Complete."
Software applications are built on several thousands of lines of code. Without a dedicated system to capture and fix all the bugs that are lurking within, you risk launching a product that is full of glitches and consequently losing customers, along with your foothold in the market.
Software bugs delay launches, increase downtime, affect productivity, and damage customer trust. They may also have a direct financial impact on your business; software bugs, glitches, and security loopholes cost $1.1 trillion worldwide in 2016.
If you've already started Googling "bug tracking software," you've discovered that there is a range of products that offer bug tracking capabilities, from project management and issue tracking software, to stand-alone bug tracking tools.
If you fail to choose the right software platform, you risk alienating team members from using it or choosing a system that is incompatible with other key software tools.
In this article, we're simplifying the online research process for you by providing a snapshot view as well as comparisons of the top five products listed on Google's search engine results pages (SERPs) for the search term "bug tracking software."
Track bugs that are similar to those identified previously using the "find similar issues" tab in Bugzilla (Source: wiki.mozilla.org)
Bugzilla is a free and open-source server-based bug tracking tool designed to improve product quality and accountability in software development. You must have the programming language Perl installed on your server to be able to use this application.
Key capabilities offered by Bugzilla include:
Bugzilla also offers templates that help you customize your installation without the need to code in Perl. You can leverage Bugzilla's add-ons and other extensions to improve the functionality of your installation.
Bugzilla is free and open-source. The source code is freely available for download.
There are both free and paid support options.
To read about cloud-based alternatives to Bugzilla, check out GetApp's directory of bug tracking software. Filter products by features, read user reviews, and more.
The interface for creating issues in Jira (Source: atlassian.com)
Jira Software is a cloud-based project and issue tracking solution for software development teams. In addition to offering agile project management features, the application also helps users find, record, and track bugs in software development.
Key capabilities offered by Jira Software include:
Jira Software is an agile software development tool that helps teams plan, track, release, and report on the entire software development process including capturing bugs and other issues.
Jira Software's API supports integration with third-party tools for collaboration and source code management. You can also import bug lists from other issue tracking solutions including Mantis, Bugzilla, Trac, and Redmine.
Jira offers the following pricing plans, based on the number of users:
Jira also offers a free seven-day trial.
To compare JIRA Software with other cloud-based bug tracking software on features, pricing, and support options, visit GetApp's Jira Software alternatives page.
The MantisBT interface that shows unassigned and resolved bugs along with the timeline (Source: getapp.com)
Mantis Bug Tracker, or MantisBT as it is commonly known, is free and open-source web-based bug tracking software. MantisBT helps users track software defects, and it can also be configured to work as an issue tracking system and/or project management tool.
The main functionalities offered by MantisBT include:
MantisBT's Redirect plug-in automatically detects when a user is on a mobile browser and redirects them to its mobile interface, MantisTouch, which is compatible with Android, iOS, and Windows platforms. A single MantisTouch license is associated with each MantisBT instance.
The platform is built on PHP and supports Linux, Windows, and Mac OS. It is compatible with Chrome, IE 10+, Firefox, Safari, and Opera.
MantisBT's source code is available for free download, and users can build on it to meet their individual needs.
The following are the support options available for MantisBT:
To look at alternatives and compare Mantis Bug Tracker with other similar software, visit GetApp's MantisBT Software Alternatives page.
A list of all similar cases in FogBugz (Source: help.fogcreek.com)
Bug tracking software platform FogBugz was reinvented in late 2017 with a new UI and some additional features. The new product, Manuscript, is an integrated cloud-based project management and bug and issue tracking software.
The key capabilities Manuscript provides include:
Manuscript lets users send in error or bug reports directly from an app. The software also captures bug reports sent by users via email or web forms.
Manuscript offers both a cloud subscription (SaaS) pricing model and on-premise installation pricing.
To compare and look at alternatives to Manuscript based on features and support options, check out GetApp's FogBugz alternatives page.
List view of all issues reported and closed in Zoho Projects (Source: zoho.com)
Zoho Projects is cloud-based project management software that helps users track projects to completion with capabilities such as timesheets and reporting.
Zoho Projects' IssueTracker module allows you to submit, track, and fix bugs. The IssueTracker module is also available as a stand-alone bug tracking tool, Zoho BugTracker.
The key bug and issue tracking capabilities offered by Zoho Projects include:
Zoho Projects IssueTracker provides a Kanban view where the entire team can view bugs as cards arranged into columns based on status.
This tool also provides a view of all milestones related to a bug to track the progress of different projects. The Zoho Projects Feed provides real-time updates of all bug activities and records working hours of developers in a timesheet.
Zoho Projects is available in 17 languages and is US/EU Safe Harbor compliant.
Zoho Projects offers the following pricing plans:
Zoho Projects offers a 15-day free trial and allows you to upgrade or downgrade the plans anytime.
If you want to check out other software solutions similar to Zoho Projects, visit GetApp's Zoho Projects Alternatives page.
If you want more information before you make your final decision, check out some of GetApp's resources that will help you choose the right bug tracking software for your business.