by Rakesh Sharma
Published on 11 January 2013
Given the clutter of cloud-based HR solutions available in the market, finding a worthwhile solution that fits your business's needs can be a difficult task.
This week, we will review WebHR - a cloud-based HR solution that promises to be different. We will look at its interface, features, and see how it can be of use to you.
According to Naveed Memon, one of the founders of the solution, the germ of the idea that became WebHR came from its parent company - Verge Systems - clients. "WebHR was initially conceptualized as an HR solution for SMEs," says Memon. Development on the solution began in 2008. However, subsequent client meetings enlarged the product scope. "The product kept getting mature with new modules being implemented on a regular basis," says Memon. "In 2010, we converted the product into a SaaS solution."
Memon defines WebHR as a state-of-the-art web-based HRM system that caters to the needs of small and medium organizations efficiently. He says WebHR can turn an organization into a completely paperless work environment. "It improves employee efficiency by implementing employee self-service," he says. Interestingly, despite being based in South Asia, the solution has a pan-global reach. According to Memon, WebHR is used in 160 countries by more than 6,000 organizations. He identifies the system's user interface and feature-rich offering as its distinguishing characteristics from other, similar solutions. "We have clients migrating to our solution from well-known solutions and services," he says. "The reasons for their shift are primarily focused around three areas: usability, features, and cost."
WebHR takes a problem-centric approach to human resource. Thus, the solution aims to solve common HR problems such as managing routine HR tasks or generating analytics through the twin benefits of automation and cloud technology. Immediately upon logging in, the user is presented with a dashboard that encapsulates activity in that organization. Included in this snapshot is personal information such as action items and contact details and business information such as number of employees and associated departments. There are seven modules - ranging from organization to trainings and reports that integrate with each other to perform various tasks associated with human resource functions. Each module consists of several sub-modules that outline main tasks within that module.
According to Memon, the employee module is the most important one in the system. He calls it "the heart of the system." This is because the module is associated with all tasks associated with employees. You can add employees to the system using this module and track their progress in the company, including associated metrics such as leaves, attendance, and worksheets. You can also send out memos or termination orders using this module. One of the more interesting features of this module is the ability to create polls. HR organizations can configure custom polls and broadcast it to the entire network using this feature.
WebHR has appropriate levels of detail for each module. For example, the recruitment module automates processes associated with hiring new employees. Within this module, there are several sub-modules that break down the overall process into steps. For example, the "Shortlist Candidates" feature enables HR organizations to shortlist candidates from a pool of candidates.
WebHR has taken a functional approach to tackling problems in human resource. This means that their menu is organized according to functions (or departments) within an organization, instead of tasks. While the approach does not significantly deter from the solution's utility, it does add a level of complexity to the interface. For example, the employee module consists of 24 sub-modules within the main module. In addition to making navigation difficult, the proliferation of sub-modules also complicates tasks that might require updating within two modules simultaneously (such as recruitment and addition of employee details).
The interface is simple and easy-to-use. Any action within the interface does not require more than two clicks. However, as I mentioned in the earlier section, it could be simplified further to reduce on-screen clutter. A task-based approach that categorizes features based on actions rather than functions might make life easier for HR professionals.
WebHR supports the solutions through multiple channels. They have a comprehensive FAQ that covers most features and aspects of the solution. In addition, they have organized and vetted help documentation. In addition, you can raise support tickets or request a callback for the solution. On the anvil is a comprehensive knowledge base that covers all topics and features within the solution.
WebHR is a fairly comprehensive HR solution that covers most aspects of HR. It is easy-to-use and provides cost benefits for small businesses. That said, there is still scope for improvement. However, given the rapid and iterative changes available to SaaS customers, we are sure the solution will implement these changes soon and better its services. Recommended.