by Gitanjali Maria
Published on 24 November 2016
Telecom billing is a potential deathtrap for your business. Seriously. Whether you're a telecommunications startup or a large provider if you get your billing wrong you'll face the wrath of your customers - be that inundating you with complaint calls or, worse still, flooding your social media pages with nasty comments.
A legacy billing system may also spoil your chances of quickly launching a new service to get ahead of the competition. But don't worry too much, a telecom billing software solution can soothe your anxieties and help you bill accurately for your services.
In this article, we'll cover all the basics of telecom billing software: what it is, if it's necessary for your company, what features to look for when buying, and offer some examples of popular telecom billing software.
Telecom billing includes the entire process of collecting data usage information, applying necessary usage and rental charges, calculating the billable amount, generating invoices, processing payments, and managing debt collection.
Telecom billing software automates the telecom billing process, helping you reduce costs and improve accuracy. The solution helps VoIP companies, mobile wireless communication providers, telephone service providers, cable and satellite TV companies, internet service providers, and other players in the telecom industry manage their billing operations.
A study by brite:bill found erroneous billing as one of the main causes for customer churn, with one in three users believing that their mobile operator doesn't care about individual billing issues.
Billing needs to be accurate and timely. Otherwise, you'll have to face angry customers and you could be faced with a reduction in your revenue and market share.
Here are three questions to ask yourself to find out if your business is ready to invest in a telecom billing software:
There are plenty of telecom billing software solutions available in the market, and it's important that you're careful when you're choosing. Having a clear idea about your requirements will make it easier to choose the one that best suits your need.
Once you answered all the questions above, you'll want to start thinking about features. Here's what you can typically expect to find in telecom billing software:
To give you a head-start, here's an overview of three of the most popular telecom billing software solutions.
Hydra Telecom Billing - Hydra is a billing software for internet service providers, telephone service companies, and television and satellite communication providers. It offers various billing features including recurring payments, discount coupons, reporting and analytics. Hydra integrates with over 30 software services and supports over 60 hardware and software platforms, including PBX, BRAS, CAS, and network switches. The open API allows third-party software to connect with Hydra, create custom reports, and perform bulk processing operations.
Price : $300 per month
Hydra Telecom Billing
BluLogix - BluLogix is a multi-tenant telecom billing software that has a fully embedded real-time rating engine for managing different usage types. The software can integrate with third-party accounting systems, tax engines, networks and payment gateways. It can also help manage credits, refunds and adjustments. The tool supports platform providers, mobile resellers, VARs, MSP/IT services and IoT providers.
Price : $500 per month
Rev.io - Rev.io is a telecom billing and back-office management solution that supports real-time rating, recurring billing, mediation, and tax calculation for various plan types including prepaid, postpaid and business plans. Its dashboard and reporting features provide a real-time overview of business metrics such as order summary, accounts receivables, and customer churn.
Price : Available on request
Start by checking out GetApp's directory of telecom billing software, to get a feel for the options.
For a more detailed look at the popular players in the telecom billing software market, browse through our comparison page and see how these solutions stack up in terms of features, integrations, mobile support, online presence, and pricing.
We'd love to hear about the billing software that your business is using right now. Go ahead and leave a review on GetApp.