Customer Service & Support Articles

Using Social Proof to Get More Customers — Review of Testimonial Monkey

by Stephanie Watson
Published on 16 August 2012

Testimonial Monkey ReviewTestimonial Monkey is a web-based program that allows you to request, collect, and share reviews and testimonials from your current and past customers. By using their simple feedback management program, you are able to ask your customers for testimonials which will then be shared with prospective customers and clients. Testimonial Monkey has created a very simple process of collecting your reviews, managing them in a simple database, and sharing them with consumers who visit your website or eCommerce store.

Simplify The Testimonial Process

With the various features and tools Testimonial Monkey has provided you, you are given numerous ways of asking for testimonials and a simple system that makes it a quick and easy process. They have a five point guarantee system which includes an easy setup, a service that is easy to use, new features and updates being added regularly, Google Merchant integration, and exceptional value.

Increase Business Potential

If you want to increase your sales, you will find benefits to using Testimonial Monkey. It can often be a pain to request reviews on your own from your customers, but Testimonial Monkey has found a way to simplify the process. Once you sign up for the site, you will discover how easy they have made it for you and your customers. As a business trying to sell products and services to consumers, reviews are becoming increasingly important as they help to create trust. You just have to look at the likes of Amazon and Ebay to see how effective user reviews can be when it comes to selling in an online marketplace.

Request, Collect, And Share With Testimonial Monkey

Testimonial Monkey has made it easy to use their system for setting up a detailed and user-friendly reviews and testimonials page. The testimonials features and tools offered by Testimonial Monkey make it easy for you to increase your sales with reviews from previous customers. It is broken up into 3 steps: Request, Collect, and Share. You will start by requesting testimonials from your previous customers using the tools provided within your account. Testimonial Monkey will then collect your testimonials and use their simple interface for keeping them managed and organized. You are then given an easy way to share your feedback in the following ways: on your own website, on your Twitter stream, on your Facebook company page.

The Basics: What Does It Look Like?

Testimonial Monkey offers a very simple and straightforward interface that makes it easy for you to customize your account details and begin using it right away. The first time you log into your account after activating your membership, you will be brought to the "Getting Started" page. This page gives you detailed instructions on how to set up your account, your reviews page, how to integrate the system, how to request testimonials, and instructional videos if you need additional help.

Testimonial Monkey Review

If you click on the "Summary" tab, you will be directed to an overview of your account activity. The summary includes your account summary and account usage summary, along with information about how much your account has been set up so far. On the left-hand side you will find a To-Do List that shows which actions you have done already, and which are remaining. It includes such things as integrating with Twitter, integrating with Facebook, integrating with your website, completing your profile, uploading your company logo, and registering your payment details.

Testimonial Monkey Review To view your reviews, click on the "Reviews Page" tab. This will bring you to all of your recent reviews and is the page you will be showing to your prospective customers on your website. It will include your company info and logo on the top of the page followed by a list of your recent reviews and testimonials.

Pros And Cons Of Testimonial Monkey

As with most anything, you will find advantages and disadvantages to signing up for Testimonial Monkey. The features and tools you have access to can make the program worth it, which include testimonial requests and responses, reply to testimonials, automate responses, social media integration, boosting SEO, Google integration, and questionnaires. However, you have a limited number of testimonial responses which can be a disadvantage. The monthly memberships are based on how many testimonials you can have on your reviews page, and the least expensive plans are very limited.

Will It Fit Your Budget?

Testimonial Monkey offers you a 30-day free trial right upfront, giving you an opportunity to try any plan you want. After that, you have four membership plans to choose from. Each membership plan has a monthly fee, making it easy to cancel at any time. The four plans are: Lite, Essential, Professional, and Ecommerce. The main difference in these plans and prices is the number of testimonial responses you are given. For example, the most expensive plan is the Ecommerce plan which gives you 1,250 testimonial responses, while the Lite plan only gives you 10. This means if you are on a limited budget and only need a handful of testimonial responses, you can save yourself money by choosing the Lite or Essential plans.

Is It For You?

Whether or not you are an Internet-based business, you will find Testimonial Monkey to be helpful. Testimonials and online reviews are where the majority of consumers are going to find out more about companies and often before committing to a purchase. Testimonial Monkey gives you the upper hand by making the testimonial process easier and quicker. With a 30-day free trial to start with, there is no reason not to try it out!

Ratings: ease of use 5/5, features 4/5, value 3/5 and ease of deployment 5/5


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