by Stephanie Watson
Published on 25 April 2013
This product is essential for meeting and talking with your customers choosing between different communication media and, if your desire is to convert visitors to customers, it allows you to proactively engage with them, based on their navigation behavior.
Simply copy and paste a single line of code, and a widget will appear on your website or blog, allowing the customer to contact you from there via their favorite media. In this Vivocha review we will look at the possibilities with this software in terms of customer management, help desk, eCommerce and customer support.
This platform allows you to solve the problem of communication with website visitors. Normally, the visitor goes to your site, clicks around and reads or not reads and you have no way of reaching out to them unless they sign up for a newsletter or something like that. Now you can offer live communication at the time of their visit and when they're most interested or have the most questions. You are able to log in and access all of your clients from one area. You can chat with them, request callbacks, and much more, knowing who they are, their navigation history and seeing what they are seeing in real time. This tool is bringing you closer to your customers, improving communication and fostering the creation of a stronger relationship with them.
Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.
You have mere seconds to impress a website visitor. If they're clicking on and clicking away fast, this is another way to figure out how you can best serve your website visitors and turn them into clients. You can do so much with Vivocha aside from chatting with clients. You can call them back, collaborate, help them find what they want on your website, You can set automatic proactive rules that will engage customers (via any of the communication channels available) depending on their behavior on the website, to target the most promising ones. Many businesses need this, from real estate agents, to freelance writers, to just about anyone who sells any product or service and want to have a better relationship/understanding of their customers.
The platform is very visual. You'll see your stats as soon as you log in. This is very useful information to see how you've done during the specified time period. It will show you graphs of the different number of people you have talked to and if you have improved or decreased in visitor numbers
The interface is easy to navigate on and is not cluttered with a lot of data that can confuse you.
The Dashboard is where you'll start.
Then you can look at your stats
And you can always get the support you need.
Let's get to the many positives of this awesome and useful software.
The pros are:
The cons are:
This platform is designed to fit into anyone's budget and is inexpensive. The best part about this product is that it does not cost a lot of money. A program like this, that connects you to so many different clients and allows you to communicate with them, would be expensive, right? No! This product is extremely affordable and you get free credits. For the price of a gym membership you can use this platform. But, honestly, what is the cost of losing a customer?
It's definitely a good bargain and a great opportunity. Business owners can definitely manage and market their business effectively through this tool. You can be up and running in no time with Vivocha, you may as well give it a try. Just remember, someone needs to be available to chat live for those features to work.
Ratings: ease of use 5/5, features 4/5, value 4/5 and ease of deployment 4/5