Alteryx vs CallFinder Comparison

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Overview

Alteryx enables the preparation, blending and analysis of data using repeatable workflows, facilitating a faster reporting...

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1500.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$999.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(67)

5

4

3

2

1

51

16

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, am a happy user, ALteryx saved time and effort on daily basis and opened many horizons for me to clean he data in a timely manner.
I am very visual and enjoy knowing what I am doing by simply looking at the icons. This software can be as technical and as user friendly as you make it.
It is very easy to use, and easy to learn on your own. They also have great customer support, and training videos.

Pros

We have been extremely happy with everything so far. The setup and onboarding were excellent.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords.
All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Cons

Occasionally, Alteryx will stop processing a workflow because of a minor error. Frequently, that minor error has a handful of different solutions, forcing you to try each solution one by one.
License is very costly which hinders the use of it by everyone.
Lack of (or limited) visualisation capability. Machine dependent licensed(it should had license key Linked to email ID, making it easier to port licensed from one system to another).

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.
This is our company's first venture into speech analytics, and it has been non stop learning.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features8
  • Analytics
  • Application Sharing
  • Authentication
  • Automatic Call Distribution
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Configurable Workflow
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration
  • Visual Analytics
  • Total features31
  • Analytics
  • Application Sharing
  • Authentication
  • Automatic Call Distribution
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Configurable Workflow
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Predictive Analytics
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations8
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alteryx vs. CallFinder

See how Alteryx and CallFinder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.