Amplitude vs Heap Comparison

Overview

Amplitude is a mobile analytics platform focused on providing access to the behavioral layer of user data

Heap is a web and mobile analytics solution which automatically records all actions taken in web & iOS apps, and allows users...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$995.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24000.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(36)

5

4

3

2

1

18

15

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

(26)

5

4

3

2

1

15

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The customer support is always there to help and even I have had the need to do a video call with them and went great. Lot of patience and very careful to satisfy our needs.
I like their free plan its a godsend for indie developers like myself who have a limited budget. Their user activity activity information and presentation is top notch.
Customer onboarding great. Great visual, leading to higher perception of value for presentation.

Pros

I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.
The super simplistic use of setting up click tracking has been tremendously helpful and provided much more meaningful analytics than GA.
Super complex but powerful product analytics software.

Cons

I don't really have any problems with Amplitude.
Like all data analytics tools, you can go horribly wrong if. You have the wrong events instrumented.
The program is a little confusing to start using.

Cons

Unless you have a background as a developer, using this software can be really confusing.
It can be difficult to set up the event correctly depending on how the code was written.
Only exports up to a set number of rows, so you need multiple exports. No royalty for their long-standing customers.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features9
  • A/B Testing
  • API
  • Activity Tracking
  • Charting
  • Conversion Tracking
  • Customer Profiling
  • Customer Segmentation
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Event Tracking
  • Financial Analysis
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Third Party Integration
  • Trend Analysis
  • Total features12
  • A/B Testing
  • API
  • Activity Tracking
  • Charting
  • Conversion Tracking
  • Customer Profiling
  • Customer Segmentation
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Event Tracking
  • Financial Analysis
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Third Party Integration
  • Trend Analysis

Integrations

  • Total integrations20
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations13
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Amplitude

Great free tool for b2b

Reviewed 2 years ago
Pros

We have a b2b software and our usage is very low based on total number of users. This means the tool is completely free for us to use. The functionalities are very worthwhile compared to paid tools like Mixpanel and Heap.

Cons

You do have to spend some time setting this up and instrumenting all the events. It can also be a little bit difficult for new users to pick it up, but I haven't had a problem figuring it out and getting value out of it.

Amplitude vs. Heap

See how Amplitude and Heap stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.