Andara BI vs CallSource Comparison

Overview

Andara BI is a web-based performance management solution designed to help small to large organizations assess the skills...

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

114

48

19

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Pros

The representative is my favorite, she is encouraging and nice and I have noticed that without even trying, I am doing better because I think about it more often.
Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.
When I was first introduced to the company I was super excited about all the features, the benefits and the fact that it would minimize the amount of calls that I would have to listen to.

Cons

Cons

The only thing I disliked was that there was no phone calls for me to review with the rep we had to use my co-workers.
Billing has been a challenge, over charged on several occasions.
They run the calls through a relay which is confusing for some.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features27
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Responders
  • Automatic Notifications
  • Business Intelligence
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Collaboration Tools
  • Collaborative Workspace
  • Conversion Tracking
  • Cost Analysis
  • Custom Development
  • Dashboard Creation
  • Data Synchronization
  • Data Visualization
  • File Transfer
  • Goal Setting / Tracking
  • HTML5 Technology
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • PCI DSS Compliance
  • PDF Conversion
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Ratings & Reviews
  • Real Time Monitoring
  • Remote Access
  • SSL Security
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Visual Discovery
  • Total features25
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Responders
  • Automatic Notifications
  • Business Intelligence
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Campaign Analysis
  • Campaign Management
  • Categorization
  • Collaboration Tools
  • Collaborative Workspace
  • Conversion Tracking
  • Cost Analysis
  • Custom Development
  • Dashboard Creation
  • Data Synchronization
  • Data Visualization
  • File Transfer
  • Goal Setting / Tracking
  • HTML5 Technology
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • PCI DSS Compliance
  • PDF Conversion
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Ratings & Reviews
  • Real Time Monitoring
  • Remote Access
  • SSL Security
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Visual Discovery

Integrations

  • Total integrations1
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Andara BI vs. CallSource

See how Andara BI and CallSource stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.