AnswerDock vs CallFinder Comparison

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Overview

AnswerDock is an AI-driven, search-based analytics solution that uses an intuitive interface to aid business users in analyzing...

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$395.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$999.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

We have been extremely happy with everything so far. The setup and onboarding were excellent.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords.
All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Cons

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.
This is our company's first venture into speech analytics, and it has been non stop learning.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features22
  • API
  • Ad hoc Reporting
  • Analytics
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Charting
  • Collaboration Tools
  • Custom Charts
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Filtered Views
  • Gantt Charts
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Interactive Content
  • Monitoring
  • Multi-Language
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Semantic Search
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration
  • User Management
  • Total features31
  • API
  • Ad hoc Reporting
  • Analytics
  • Automatic Call Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Charting
  • Collaboration Tools
  • Custom Charts
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Filtered Views
  • Gantt Charts
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Interactive Content
  • Monitoring
  • Multi-Language
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • Reporting & Statistics
  • Sales Analytics
  • Search Functionality
  • Semantic Search
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Third Party Integration
  • User Management

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerDock vs. CallFinder

See how AnswerDock and CallFinder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.