AnswerRocket vs CallFinder Comparison

Add to Compare

Overview

AnswerRocket is the AI-powered business analytics solution that enables businesses to ask natural language questions about...

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$999.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(14)

5

4

3

2

1

9

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

We have been extremely happy with everything so far. The setup and onboarding were excellent.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords.
All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Cons

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.
This is our company's first venture into speech analytics, and it has been non stop learning.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features51
  • A/B Testing
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Affiliate Management
  • Analytics
  • Application Integration
  • Automatic Call Distribution
  • Behavior Tracking
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Segmentation
  • Change Management
  • Channel Management
  • Cost Analysis
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Demographic Data Collection
  • ERP Integration
  • Engagement Analytics
  • Financial Analysis
  • Full Text Search
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Labor Cost Reporting
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Product Data Management
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • ROI Analytics
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Semantic Search
  • Sentiment Analysis
  • Speech to Text
  • Status Reporting
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Total features31
  • A/B Testing
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Affiliate Management
  • Analytics
  • Application Integration
  • Automatic Call Distribution
  • Behavior Tracking
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Segmentation
  • Change Management
  • Channel Management
  • Cost Analysis
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Demographic Data Collection
  • ERP Integration
  • Engagement Analytics
  • Financial Analysis
  • Full Text Search
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Labor Cost Reporting
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Search
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Product Data Management
  • Productivity Reporting
  • Quality Assurance
  • Quality Control
  • ROI Analytics
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Semantic Search
  • Sentiment Analysis
  • Speech to Text
  • Status Reporting
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting

Integrations

  • Total integrations7
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnswerRocket vs. CallFinder

See how AnswerRocket and CallFinder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.