App Annie vs Smartlook Comparison

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Overview

App Annie provides the world's leading brands and publishers across all B2C verticals with the most comprehensive mobile...

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
31.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(9)

5

4

3

2

1

4

4

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

(96)

5

4

3

2

1

74

18

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

One if the great thing i like about samrtlook is it helps you in monitoring what your visitor is doing on your website in very simple way that helps you in corecting your mistakes on your website too.
Is Very Easy to use and easy to understand the functionalytis. We can see everything that the clients are seeing on our sites and this is very helpful to improve the layout, the products and sales.
I like how you can customize the speed of viewing and skip inactivity. Heat maps are awesome, and being able to filter down to specific actions is great.

Cons

Cons

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.
Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong.
We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Behavior Tracking
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Data Storage Management
  • Engagement Analytics
  • Event Tracking
  • Filtered Views
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Ratings & Reviews
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting
  • Total features35
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Behavior Tracking
  • Click Tracking
  • Content Filter
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Data Storage Management
  • Engagement Analytics
  • Event Tracking
  • Filtered Views
  • Heatmap
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Lead Nurturing
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Problem Management
  • Quality Assurance
  • Ratings & Reviews
  • Tagging
  • Video Support
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Traffic Reporting

Integrations

  • Total integrations2
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations23
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

App Annie vs. Smartlook

See how App Annie and Smartlook stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.