Applause Analytics vs Pendo Comparison

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Overview

Applause Mobile Sentiment Analysis provides software tools for crawling leading global app stores to score and transform...

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

77

60

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product.
The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Cons

Cons

It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features11
  • API
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Automatic Backup
  • Behavior Tracking
  • Benchmarking
  • Business Intelligence
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • SSL Security
  • Search Functionality
  • Sentiment Analysis
  • Surveys & Feedback
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics
  • Total features39
  • API
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Automatic Backup
  • Behavior Tracking
  • Benchmarking
  • Business Intelligence
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • SSL Security
  • Search Functionality
  • Sentiment Analysis
  • Surveys & Feedback
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations12
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Applause Analytics vs. Pendo

See how Applause Analytics and Pendo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.