Applause Analytics vs Podium Comparison

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Overview

Applause Mobile Sentiment Analysis provides software tools for crawling leading global app stores to score and transform...

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

143

48

6

3

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

Cons

Cons

They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features11
  • API
  • Activity Dashboard
  • Benchmarking
  • Business Intelligence
  • Chat
  • Click Tracking
  • Conversion Rate Optimization
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Prioritizing
  • Ratings & Reviews
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Sentiment Analysis
  • Social Media Integration
  • Visitor Management
  • Visual Analytics
  • Total features22
  • API
  • Activity Dashboard
  • Benchmarking
  • Business Intelligence
  • Chat
  • Click Tracking
  • Conversion Rate Optimization
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Prioritizing
  • Ratings & Reviews
  • SEO Management
  • SMS Integration
  • Search Functionality
  • Sentiment Analysis
  • Social Media Integration
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Applause Analytics vs. Podium

See how Applause Analytics and Podium stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.