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Zendesk Explore vs Microsoft Power BI Comparison

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Overview

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so...

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

11

5

4

3

2

1

5

3

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
60%
would recommend this app

4.5

1.1K

5

4

3

2

1

723

411

54

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.
Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes.
This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES.

Pros

It's an incredible programming for examination. I love the perception highlights since it transform drilling information into fun outlines or diagrams.
The ability to filter to the specific metric we are interested in is an amazing feature.
It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

Cons

The integrations were tricky and we had a lot of sources to include.
Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.
The way it connects to the database and pulls data from databases makes the backend very messy.

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.
I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.
Had to take some training courses and even at that it was still confusing.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features47
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Notifications
  • Benchmarking
  • Charting
  • Collaboration Tools
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Financial Reporting
  • Functions/Calculations
  • Geographic Maps
  • High Volume Processing
  • Historical Reporting
  • Integration into Third Party Applications
  • Interactive Reports
  • KPI Monitoring
  • Key Performance Indicators
  • Marketing Reports
  • Mobile Access
  • Monitoring
  • Multiple Data Sources
  • Natural Language Search
  • Performance Metrics
  • Private Dashboards
  • Profitability Analysis
  • Public Dashboards
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Data Preparation
  • Self-service Analytics
  • Single Page View
  • Statistical Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Total features37
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Notifications
  • Benchmarking
  • Charting
  • Collaboration Tools
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Financial Reporting
  • Functions/Calculations
  • Geographic Maps
  • High Volume Processing
  • Historical Reporting
  • Integration into Third Party Applications
  • Interactive Reports
  • KPI Monitoring
  • Key Performance Indicators
  • Marketing Reports
  • Mobile Access
  • Monitoring
  • Multiple Data Sources
  • Natural Language Search
  • Performance Metrics
  • Private Dashboards
  • Profitability Analysis
  • Public Dashboards
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Data Preparation
  • Self-service Analytics
  • Single Page View
  • Statistical Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Website Analytics
  • Widgets

Integrations

  • Total integrations26
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Azure
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations350
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Azure
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

ET
AvatarImg

Evelyn T.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Zendesk Explore logo

Zendesk Explore

Basic functionality and nothing more

Reviewed 5 years ago

Not worth the time investment - use your time wisely and implement a better BI tool.

Pros

It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.

Cons

The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Media Production, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zendesk Explore logo

Zendesk Explore

Digital Reporting by BIME

Reviewed 5 years ago
Pros

BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement.

Cons

Coomunity support is still a bit weak. Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.

HP
AvatarImg

Heriberto P.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Explore logo

Zendesk Explore

BIME is a BI producto with the right focus on how easy BI should be.

Reviewed 6 years ago

Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.

Pros

Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes...

Cons

There are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME.

AB
AvatarImg

Adrian Br

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Explore logo

Zendesk Explore

Fast and easy, very agile

Reviewed 9 years ago

Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!! It's...

Pros

Very quick to work with, highly intuitive. Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write.

Cons

No cons were added to this review

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Harrison J.

Verified reviewer

Marketing and Advertising, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Explore logo

Zendesk Explore

A real disruptor in the BI dashboard space

Reviewed 7 years ago

I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only...

Pros

-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans

Cons

-Documentation hasn't caught up to improvements/features with the tool

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Mining & Metals, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

MS PowerBI

Reviewed 4 years ago
Pros

Impressive ways to explore data and create different analysis.

Cons

Sometimes not straightforward to build the views that you need.

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Reginah W.

Verified reviewer

Utilities, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Microsoft Power BI is the game-changer to effective data analysis and BI.

Reviewed 7 months ago

Data discovery. Ease to explore and understand business data.

Pros

It's a reliable tool that let's me to analyze a s visualize big data. With this tool it's possible to make data-driven decisions.

Cons

I haven't encountered any constraints with Microsoft Power BI.

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Salma J.

Verified reviewer

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

A fantastic,outstanding and remarkable experience with Microsoft Power BI.

Reviewed 9 months ago

It's simple to build data visualization. Ability to discover and explore data.

Pros

It's simple to collect and process data with Microsoft Power BI. It's possible to analyze complex datasets using this tool. Allows me to make data-driven decisions.

Cons

I got nothing in particular that I dislike about Microsoft Power BI,It's performance is excellent.

DG
AvatarImg

David G.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Stupendous,solid and wondrous Data Analytics and BI tool.

Reviewed a month ago

It's simple to collect and process business data with Microsoft Power BI.This enhance ease of making better data-driven decisions.

Pros

With Microsoft Power BI,I can easily discover and explore hidden insights from business data.I like ease to analyze big datasets using this tool.It's simple to create and share custom reports and dashboards when using this tool.I also like ease to visualize and understand business data.It's easy to discover and explore business data with this tool.

Cons

Microsoft Power BI is an exceptionally good solution for data analysis and data visualization and I lack anything as a limitation to highlight.

AP
AvatarImg

Alexandre P.

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Perfect for data management and visualization

Reviewed 3 years ago

Power Bi provides us an enhanced application to organize and visualize our data in a more understandable manner.

Pros

Support different formats from other Microsoft softwares, also can be integrated with other MS solutions. The dashboard tools and the simple interface make it easy for user interaction.

Cons

The user must have knowledge in data management and Excel to be able to explore Power Bi full potential.

KW
AvatarImg

Kevin W.

Nonprofit Organization Management, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Make the raw data more useful to business through Power BI analytics

Reviewed 2 years ago

We use the Power BI to present our raw data in such a way that business unit is so expressed; The visuals are a great way and with so much variety from online sources;

Pros

The free Power BI desktop version Pulling data from all sorts of data sources: flat file, excel file, various databases, website pages and online api services; Data model tool allows you easily define relationships between data sets The visuals are so easy to plugin and use for data display; The power bi online services and desktop are seamlessly integrated and easy to publish to it;

Cons

online data services need more time to learn and explore; data governance seems more concern for online data services;

GC
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Gislaine C.

Marketing and Advertising, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Good to create useful dashboards

Reviewed 2 years ago

My overall experience using Power BI is positive. I took some time to learn how to use it properly, but now I can say that worth it.

Pros

Power BI is amazing because it helps ys to organize and analyze data. It's possible to relate business data sources by creating dashboards that helps us to understand a scenario. It has more resources than Excel, which makes it interesting to companies that have to manage lots amounts of data.

Cons

It's not so easy to use it. Is necessary to take a course first to be able to explore all its features.

CL
AvatarImg

Chris L.

Verified reviewer

Computer Software, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

User friendly BI solution within the O365 application suite

Reviewed 4 years ago
Pros

Very user-friendly BI solution which provides all users with the ability to powerfully explore and obtain insight from large amounts of data. Great integration with O365.

Cons

External data source/integration options could be improved, particularly from non-Microsoft platforms (e.g. AWS)

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Cassandra R.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Great Tableau alternative

Reviewed 4 years ago
Pros

Free to use, has incredible functionality if you really explore. Online forums provide a great support. Frequent updates really show they take on board the feedback from users.

Cons

The use of both DAX and M languages does get a bit confusing.

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Pedro G.

Verified reviewer

Civil Engineering, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

A phenomenal and superb tool for Data Analysis and Business Intelligence.

Reviewed 10 months ago

Ability to process data. Data modeling and blending.

Pros

It's simple to discover and explore business data with Microsoft Power BI.It's simple to create data visualization with this tool.I like the ability to analyze big data with Microsoft Power BI.

Cons

So far so good,the performance of this tool is excellent and I lack any flaw to pinpoint.

ES
AvatarImg

Erin S.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Builds incredibly helpful dashboards.

Reviewed 2 years ago

The slicers make the data we discuss much easier to piece through real-time with my team. We can adjust and explore easily, and that's been so helpful for making decisions.

Pros

This helped us level up from pivot tables to clean, beautifully functional program dashboards.

Cons

It's been a steep learning curve for me to get comfortable using and consistently updating the dashboards.

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FC T.

Verified reviewer

Retail, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Great tool to use for BI reporting and analysis

Reviewed 4 years ago

We use this alongside other BI tools for ad hoc analysis

Pros

Integration into existing office applications - it's fantastic that you're able to insert Power BI charts straight into presentations. It's integration directly into other software packages like Zendesk is also a game changer, makes it very easy to pull in data from disparate data sources.

Cons

Not as well established as some of its competitors, and it's licensing model is a bit complicated, but other than that it's very useful as a BI package.

SA
AvatarImg

Shantanu A.

Chemicals, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

A good visaulization software other than powerpoint

Reviewed a year ago

A good replacement to PowerPoint as a visualizatio software.

Pros

Additional features available which makes the visualization of the data more dynamic. I have been using it in my company for presentation of result, and it works perfectly.

Cons

A bit difficult to learn. Unlike PowerPoint, this software takes a lot of time and effort to learn and get used to. But once you at good at using the software, there are many options to explore.

NF
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Nik F.

Verified reviewer

Computer Software, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

An unbeatable value with very few compromises

Reviewed 4 years ago
Pros

PowerBI is a top-notch BI dashboarding tool that holds its own against Tableau, Domo, and other competitors. It builds off of existing, but hard to find, functionality in Excel and SQL Analysis Services to provide a robust data visualization tool. It also integrates nicely with Office 365 and makes it simple to capture and export data to Excel. I've used it extensively simply to combine and summarize data and give other business users access to it. Finally, it is priced extremely competitively, with a great deal of its functionality available for free if you don't require collaboration.

Cons

It is at its heart a dashboarding tool, and if you need to explore data, it may not be the right fit. Also, it relies on its own scripting for data selection and transformation, when a syntax like SQL or even Excel-like functions would be easier to understand.

CS
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Carlo S.

Philanthropy, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Power Bi: How to maximixe your Business Intelligence skiĺls with fun!

Reviewed 4 years ago

It is advisable to invest first some time in taking some basic online Power BI video courses before attempting developing first reports. Then, it is advisable to carefully review some available Power BI sample reports in order to explore applied key software features.This precious learning investment will get effective and impressive results.

Pros

The extremely powerful and user-friendly Business Intelligence tools. The frequent software updates. The availability of very useful video tutorials offered free by Microsoft. The pleasure of being able to quickly and effectively developing powerful and visually appealing business intelligence reports. The great familiarity with Excel interface and data manipulation features.

Cons

The extremely reach amount of available Power B.I reporting features and the ongoing software updates may intimidate a beginner user. The lack of a beginner user mode enabling a simplified and streamlined software view and usage. The lack of wizards the could facilitate and expedite Business Intelligence reports.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Management Consulting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

Potentially great visual analytics tool

Reviewed 4 years ago

One thing to be careful of is uploading messy data. Otherwise, the reports will not reflect accurate information. However, with clean data, this software can make a great tool for reporting, both in-house and for clients!

Pros

The graphics are attractive and easy for any viewer to make sense of. The features allow you to display information in a variety of ways and quickly analyze trends. We used it in conjunction with Microsoft SQL Server and it worked fine.

Cons

It will take some time to learn how to use the software and explore its functions. When I first started working with Power BI two years ago, the documentation provided by Microsoft was not very helpful and there didn't seem to be a large user community. Hopefully, this has changed for the better.

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Kacie H.

Financial Services, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Microsoft Power BI logo

Microsoft Power BI

get Powerful Sales Insights with a few clicks

Reviewed 3 years ago

We're using Power BI on everything from keeping our clients apprised of our value to them, to allowing consultants to see what case types and clients they're interacting with most. From financials to geographic data to charting growth over several years, Power BI can do it all... it's quick and the sheer amount of data that the platform can integrate is impressive. And with customizable permission groups, users see the data they need, without seeing that data they don't.

Pros

With tech like this, the potential is limitless. I love the depth and breadth of sales insights that can be gleaned from Power BI. It took a significant investment of time and money from a team of people in our company to get up and running. Once we did, e=I understood the value straight away. View your entire company's financial performance at a glance, or allow individual users to only see their...

Cons

It takes a few tries to become comfortable and familiar with this software, just like any software. But I can't think of any true drawbacks. You do get what you pay for - Power BI requires an investment. But with the ability to make truly informed decisions about the future of your business, Power BI is well worth it.