BIME by Zendesk Features List

BIME by Zendesk Reviews

BIME by Zendesk

Build reports and dashboards with multiple data sources

4.22/5 (9 reviews)
4,550

BIME by Zendesk Feature Summary

  • 65+ pre-built data connectors
  • 25+ visualization styles
  • Interactive and shareable dashboards
  • Drap-and-drop data joins—no SQL required
  • Automated delivery of email alerts and dashboards
  • Data storage options: BigQuery, RedShift, BimeDB
  • Custom metrics and calculations
  • Granular user permissions to hide/show dashboards

BIME by Zendesk Features In Depth

Plug-and-play connectors

Plug-and-play connectors serve as the backbone of BIME’s platform. BIME by Zendesk offers more than 65 of these connectors. Connectors make it possible for users to connect the data from disparate applications.

As soon as you’ve started using BIME, you’ll want to start connecting data from business apps like Salesforce and Google Analytics, social platforms like Facebook and Twitter, various flat files, and data warehouse solutions like Redshift and BigQuery, among many, many others.

Customizable metrics

BIME transforms data into metrics and KPIs. Not just any metrics and KPIs, but those that add value and meaning to an organization. Users have the ability to make basic calculations within BIME. They can also create their own custom metrics without relying on SQL.

BIME is designed for both technical and non-technical users, which means anyone within your organization should be able to use the platform. Start joining data sets with other members of your team based on the data you’re seeing generated within the applications your company uses. The possibilities are endless, since the specific visualizations and dashboards you generate will be based on the unique combination of connectors that your team is using.

Data visualization

The key to making data useful is choosing the right way to display it. Visualizations bring data to life, and they tell stories in ways that raw numbers cannot. BIME gives users more than 25 visualization types to choose from. Combined with 65+ plug-and-play connectors and customizable metrics, there’s an unlimited number of ways that organizations can bring their data to life.

Scroll through some of BIME’s data visualization examples, and you’ll get a clearer picture of all that is possible with the platform. Impactful charts, detailed graphs, and interactive dashboards will all serve as tools for you to showcase the results of your efforts. BIME’s data visualization tools are all point-and-click, which means you can create the most detailed charts without any prior technical experience necessary.

Team collaboration

Once data has been broken out of its silo, it needs to be shared. BIME provides its users with a number of sharing and collaboration features. Dashboards can be distributed amongst team members, outside consultants, and customers. Users can also share dashboards and charts with links, and they can embed them on their websites and blogs. BIME enables users to schedule email reports and dashboards to deliver straight to the inbox, which is a useful way to stay on top of data with minimal effort. KPI alerts can also be setup to trigger emails and notifications into channels such as Slack and Flowdock.

When you’ve taken the time to generate insightful dashboards and make meaning out of your organization’s data, you’ll want to share the news. BIME offers collaboration features meant to improve the customer experience and boost internal operations. You can also drive more meaningful engagement with your customers by posting your visualizations publicly on the web.

Business Intelligence & Analytics Feature Comparison

Most popular features of all Business Intelligence & Analytics apps

API (111 other apps)
Activity Dashboard (80 other apps)
Ad hoc Reporting (57 other apps)
Business Analysis (39 other apps)
Business Intelligence (84 other apps)
Charting (64 other apps)
Customizable Reporting (57 other apps)
Dashboard Creation (62 other apps)
Data Filtering (49 other apps)
Data Import/Export (63 other apps)
Data Visualization (85 other apps)
Drag & Drop Interface (43 other apps)
Graphical Data Presentation (37 other apps)
Monitoring (57 other apps)
Real Time Analytics (71 other apps)
Real Time Data (54 other apps)
Real Time Reporting (44 other apps)
Reporting & Statistics (58 other apps)
Third Party Integration (47 other apps)
Visual Analytics (80 other apps)

BIME by Zendesk Feature Reviews

8 reviewers had the following to say about BIME by Zendesk's features:

Harrison Jones

Verified Reviewer

A real disruptor in the BI dashboard space

2016-05-11

We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff.

Pros

-Very easy to use and teach non-technical people.

Cons

-Documentation hasn't caught up to improvements/features with the tool

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No
Read more
Adrian Br

Fast and easy, very agile

2014-01-17

Need an extra dashboard to show a client, with different applied filters? MINUTES!!

Pros

Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write.

Source: GetApp
7 of 8 people found this review helpful
Helpful?   Yes   No
Read more
Adrienne Hayes

I do not like the interface of this tool

2018-03-16

Pros

I like that you can add data in from any channel.

Cons

The charts that generate are clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Larry Alton

Verified Reviewer

Easy Use

2014-04-22

I've always found that basic analytics tools are handy, but will only show you so much and most of the data isn't needed.

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
Read more
Evelyn T.

Basic functionality and nothing more

2018-01-02

Not worth the time investment - use your time wisely and implement a better BI tool.

Pros

It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.

Cons

It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jason Harvey

Great tool

2010-09-07

super useful tool with great features

Pros

-google analytics connector -export options -nice interface -PRICE!!!

Cons

free trial has limited connections

Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Heriberto Palos

BIME is a BI producto with the right focus on how easy BI should be.

2017-05-16

Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.

Pros

Very nice visualizations (charts), very intuitive, elegant simple approach to BI.

Cons

There are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Customer Value Manager (Media Production company, 11-50 employees)
Verified Reviewer

Digital Reporting by BIME

2018-05-10

Pros

Since it's very easy to use, you don't spend too much time to implement.

Cons

Coomunity support is still a bit weak. Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.

Rating breakdown

Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more