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Zendesk Explore Reviews
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17 reviews
Recommended
Harrison J.
Marketing and Advertising, 51-200 employees
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I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only...
-Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans
-Documentation hasn't caught up to improvements/features with the tool
Vignesh G.
Automotive, 1,001-5,000 employees
Used daily for 6-12 months
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Its very easy and friendly to use for big organizations with different teams working cross functionally.
It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them.
We can as many as add ons on this software making it space conjested.
Evelyn T.
Computer Software, 51-200 employees
Used daily for 6-12 months
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Not worth the time investment - use your time wisely and implement a better BI tool.
It gets the job done, I guess. Visualizations come out pretty nicely, although it takes a LOT more work than it should to set it up.
The way it connects to the database and pulls data from databases makes the backend very messy. The tool is not very flexible and cannot do any sort of advanced graphing. It's basic, and good for making dashboards that NO ONE touches, but not very good as a BI tool in my opinion.
Lucky S.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
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I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk.
Can find all the details easily with any details available of the customer.
Every thing is good but some times working very slow,
Ritul S.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
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Its is very easy to use. Extracting reports is very easy and calculating KPI is also helpful
While making dashboards , there is a lag of some hours
Verified reviewer
Market Research, 11-50 employees
Used weekly for 6-12 months
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If you are stuck in the ice ages of excel reports and lots of copy paste then i definitely recommend. The are more robust options out there but they also have a higher price point
The more time analysts spend building reports the worse off your team will be in the long run. With BIME we had a great start each month with an auto-generated deck of performance results.
The integrations were tricky and we had a lot of sources to include.
Akanksha B.
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
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the over all experience is good
It make us to filter the data of our use, so that we can give the mote of the productivity and analyze the customer query.
The least thing i dislike about this product is it take time to update .
karthik s.
Automotive, 5,001-10,000 employees
Used daily for less than 6 months
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Friendly to use this software where i am using from last 2 month.
call quality issues and doesn't support international number.
Verified reviewer
Media Production, 11-50 employees
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BIME is very easy to use for digital marketing people. It has tons of connections. Since it's very easy to use, you don't spend too much time to implement.
Coomunity support is still a bit weak. Also it's not flexible as Tableau. It's more digital marketers tool than BI tool.
Jason H.
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super useful tool with great features
-google analytics connector -export options -nice interface -PRICE!!! So cheap!!
free trial has limited connections
Adrian Br
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Working in an Agile startup scene(Berlin), I find I always come back to BIME, regardless of the company I end up working for. This tool is incredibly easy to set up, taking you from datasource to good web-published dashboards in MINUTES. Data source changes? No problem, just switch out the connection, only takes a minute. Need an extra dashboard to show a client, with different applied filters? MINUTES!! It's...
Very quick to work with, highly intuitive. Easy for non-tech Password-protection, easy user mgmt Minutes from data source connection to published dashboards. Cloud hosted No maintenance on the code you would otherwise have to write.
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Nicolas P.
Insurance, 11-50 employees
Used weekly for 2+ years
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Quand ça fonctionne c'est cool, les reportings sont clairs, l'utilisation est relativement aisée après une prise en main de quelques heures et cela fait gagner bcp de temps
Depuis plus de 5 semaines, il est impossible d'avoir de réponses de la part du service support, alors qu'ils ont été racheté par Zendesk spécial support client... Motif la solution n'est plus mis à jour - pour un logiciel à 450 euros par mois, c'est honteux
Showing original review in French. See translation
Heriberto P.
Used weekly for 2+ years
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Solved my dashboard needs... published information to several types of users and they can interact with their information very easily.
Very nice visualizations (charts), very intuitive, elegant simple approach to BI. You can build dashboards very easily and fast,,, and have them published in a few minutes...
There are a few features that need to mature a little bit. There are other products that offer lower pricing than BIME.
Larry A.
Writing and Editing, self-employed
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I've always found that basic analytics tools are handy, but will only show you so much and most of the data isn't needed. It's the exact opposite with Bime, it's been a very easy-going setup and all the data I need to see is only a click or two away. So far I've been very impressed with is user interface and overall inner-workings!
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Layal E.
Computer Software, 201-500 employees
Used monthly for 1-2 years
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Report visualization is very powerful. Very easy to use platform.
Its a bit costly, but does the job if you have the budget
Kim S.
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So far I've just signed up for the free trial but I'm very impressed with what I have seen so far. It's been the easiest to use of all the solutions I have tested, and the only one with a direct connection to Google. Definitely planning to sign up for 3 months initially and maybe more in the future
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Adrienne H.
Used weekly for less than 6 months
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I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.
The charts that generate are clunky. The interface isn't as visually appealing as I would like it to be.
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