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ClickTale vs Hotjar Comparison

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Overview

ClickTale is a website analytics platform that helps to analyse the behaviour of your website visitors and mobile app users.

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

5

4

3

2

1

2

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

5

4

3

2

1

277

108

12

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Not enoughreviews yet

Pros

Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.

Cons

Not enoughreviews yet

Cons

This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
I was unsatisfied with other Heatmapping and recording software.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features16
  • API
  • Behavioral Analytics
  • Campaign Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Heatmaps
  • Keyword Tracking
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Problem Area Alerts
  • Question Branching
  • Question Library
  • Randomization
  • Reporting/Analytics
  • Screen Activity Recording
  • Sentiment Analysis
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visual Analytics
  • Web Forms
  • Website Analytics
  • Total features40
  • API
  • Behavioral Analytics
  • Campaign Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Heatmaps
  • Keyword Tracking
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Problem Area Alerts
  • Question Branching
  • Question Library
  • Randomization
  • Reporting/Analytics
  • Screen Activity Recording
  • Sentiment Analysis
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visual Analytics
  • Web Forms
  • Website Analytics

Integrations

  • Total integrations16
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations35
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk