Decibel Pricing, Features, Reviews & Comparison of Alternatives


The tool you need to deliver remarkable customer experiences

5.0/5 (1 review)

Decibel overview

What is Decibel?

Decibel empowers web optimization by tracking, recording and elegantly visualizing exactly how visitors interact with your digital properties. Its technology is trusted by enterprise brands across the globe, enabling them to step into their customers’ shoes and understand their experiences like never before.

See what your customers see with recordings of user sessions, zoom out for the bigger picture with dynamic heatmaps, and figure out exactly how to boost conversions with in-depth form analytics. These powerful tools, along with many more innovative features, ensure our award-winning technology delivers insights that are impossible to ignore.


Pricing options
Value for money
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Business size



United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Decibel screenshot: Accurately record and replay every user interaction with your website, including details like mouse movement, scroll, click, form interaction, text highlighting, dynamic menu hover and much more. Enterprise Infrastructure and SecurityDecibel screenshot: Visualize aggregated in-page user interactions with advanced heatmaps. See the content, page layouts and designs that effectively engage visitors - and those that don't. Decibel screenshot: Quantify the effectiveness of your website forms and identify exactly which fields frustrate your visitors and cause them to abandon.Decibel screenshot: Drill down into the relevant data with advanced audience segmentation that enables powerful, super-specific filtering of every report in Decibel Insight.Decibel screenshot: Map the flow of traffic through your website with customizable conversion funnels. Easily identify leaks and investigate how to plug them. Decibel screenshot: Stay informed and quickly respond to website performance with real-time alerts delivered straight to your email inbox. Decibel screenshot: Delve into the website issues that kill your conversion rate with detailed error, page loading and form validation reports. The Decibel Insight MissionWhy Decibel Insight?

Decibel user reviews


Very good
Value for money
Ease of use
Customer support
Stephanie Faris

A unique solution with an innovative approach to analytics, offering advanced data visualization and heatmap views

Reviewed 2014-02-26
Review Source: GetApp

Decibel Insight’s innovative approach to analytics makes it unique, offering specific data visualization and advanced heatmap views that other solutions normally don’t offer. If you’d like a better understanding of your website user experience and intuitive, easy-to-use tools that will talk you through the changes that need to be made to increase conversions, it’s definitely worth considering.

Innovative heatmap views. Easy to use.

May be a bit pricey for small businesses.

Rating breakdown

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Decibel pricing

Pricing options
View Pricing Plans

Decibel Insight is an enterprise solution - pricing is available on application. The starting price indicated is a guideline, so get in touch to discuss your requirements.

Decibel features

Data Visualization
Visual Analytics

Activity Dashboard (174 other apps)
Ad hoc Reporting (84 other apps)
Business Analysis (82 other apps)
Business Intelligence (117 other apps)
Charting (83 other apps)
Collaboration Tools (85 other apps)
Customizable Reporting (111 other apps)
Dashboard Creation (110 other apps)
Data Filtering (116 other apps)
Data Import/Export (135 other apps)
Monitoring (92 other apps)
Multiple Data Sources (87 other apps)
Predictive Analytics (89 other apps)
Real Time Analytics (124 other apps)
Real Time Data (95 other apps)
Reporting & Statistics (153 other apps)
Third Party Integration (127 other apps)

Videos and tutorials

Additional information for Decibel

Key features of Decibel

  • Session Replay
  • Conversion Funnels
  • Behavior Alerts
  • Error Reports
  • Page Performance Reports
  • Form analytics
View All Features


Only by stepping into your customers’ shoes can you truly understand and improve their experiences. With Decibel you can do just that. See what they see, how they interact with your website, what motivates and frustrates them, and the circumstances that cause them to abandon or convert.