Decibel Pricing, Features, Reviews & Comparison of Alternatives


The tool you need to deliver remarkable customer experiences

5.0/5 (1 review)

Decibel overview

Decibel empowers web optimization by tracking, recording and elegantly visualizing exactly how visitors interact with your digital properties. Its technology is trusted by enterprise brands across the globe, enabling them to step into their customers’ shoes and understand their experiences like never before.

See what your customers see with recordings of user sessions, zoom out for the bigger picture with dynamic heatmaps, and figure out exactly how to boost conversions with in-depth form analytics. These powerful tools, along with many more innovative features, ensure our award-winning technology delivers insights that are impossible to ignore.


Pricing options
Value for money
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Business size



United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 other languages, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Decibel screenshot: Accurately record and replay every user interaction with your website, including details like mouse movement, scroll, click, form interaction, text highlighting, dynamic menu hover and much more. Why Decibel Insight?Decibel screenshot: Visualize aggregated in-page user interactions with advanced heatmaps. See the content, page layouts and designs that effectively engage visitors - and those that don't. Decibel screenshot: Quantify the effectiveness of your website forms and identify exactly which fields frustrate your visitors and cause them to abandon.Decibel screenshot: Drill down into the relevant data with advanced audience segmentation that enables powerful, super-specific filtering of every report in Decibel Insight.Decibel screenshot: Map the flow of traffic through your website with customizable conversion funnels. Easily identify leaks and investigate how to plug them. Decibel screenshot: Stay informed and quickly respond to website performance with real-time alerts delivered straight to your email inbox. Decibel screenshot: Delve into the website issues that kill your conversion rate with detailed error, page loading and form validation reports. The Decibel Insight MissionEnterprise Infrastructure and Security

Decibel reviews


Very good
Value for money
Ease of use
Customer support
Stephanie Faris

A unique solution with an innovative approach to analytics, offering advanced data visualization and heatmap views

Reviewed 2014-02-26
Review Source: GetApp

Decibel Insight’s innovative approach to analytics makes it unique, offering specific data visualization and advanced heatmap views that other solutions normally don’t offer. If you’d like a better understanding of your website user experience and intuitive, easy-to-use tools that will talk you through the changes that need to be made to increase conversions, it’s definitely worth considering.Innovative heatmap views. Easy to use.

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Decibel pricing

Pricing options
View Pricing Plans

Decibel Insight is an enterprise solution - pricing is available on application. The starting price indicated is a guideline, so get in touch to discuss your requirements.

Decibel features

Data Visualization
Visual Analytics

Activity Dashboard (90 other apps)
Ad hoc Reporting (61 other apps)
Business Intelligence (86 other apps)
Charting (68 other apps)
Customizable Reporting (65 other apps)
Dashboard Creation (76 other apps)
Data Filtering (59 other apps)
Data Import/Export (69 other apps)
Drag & Drop Interface (52 other apps)
Graphical Data Presentation (45 other apps)
Monitoring (64 other apps)
Multiple Data Sources (43 other apps)
Real Time Analytics (84 other apps)
Real Time Data (64 other apps)
Real Time Reporting (47 other apps)
Reporting & Statistics (67 other apps)
Third Party Integration (54 other apps)

Additional information for Decibel

Key features of Decibel

  • Session Replay
  • Conversion Funnels
  • Behavior Alerts
  • Error Reports
  • Page Performance Reports
  • Form analytics
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Only by stepping into your customers’ shoes can you truly understand and improve their experiences. With Decibel you can do just that. See what they see, how they interact with your website, what motivates and frustrates them, and the circumstances that cause them to abandon or convert.