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Claire H.
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Domo works best when a team is sharing a dashboard on key metrics. There are powerful collaboration features. Domo's strength is its hundreds of data connectors including ones for Adobe Cloud, Facebook, Google Analytics, LinkedIn, Quickbooks, Salesforce, and Workday.
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John M.
Plastics, 501-1,000 employees
Used daily for 2+ years
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Domo was a good product when we started three years ago, but it was steadily gone downhill since then.
It's completely in cloud and accesible from anywhere
The core for domo is slow and poorly managed.
Michelle B.
Retail, 51-200 employees
Used daily for 6-12 months
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Overall we are very happy with the cloud -based BI solution and would recommend it to other companies.
Beautiful interface and easy to use without any programming or SQL experience. Many important functions (variance calculation) that were missing have been added in the past months. ETL function makes it easy to combine various datasets from many different sources and many out-of-the-box connectors are already installed and ready to import data (google analytics, shopify, Instagram, Twitter, google sheets etc.). Reports can be exported into a customized powerpoint presentation with a button click and distributed to the company. The buzz messenger function allows our company to communicate quickly if there are issues with reports or if we see interesting trends and have questions. Great app that allows to view charts anywhere.
Customizable access rights would be beneficial. Currently there are 5 different access rights options. More flexibility in structuring the page (chart size options) and more color options in reports. The table format is very basic and needs improvement such as variance calculations and more layout options. Automatically scheduled reports and alerts can currently only be sent to Domo users with a license.
Matt L.
51-200 employees
Used daily for 6-12 months
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Domo has brought data to the forefront of our director meetings and allows us to make decisions that are backed by truth.
It's cloud-based. It's easy to quickly create cards using a variety of visualizations.
No cons were added to this review
Sam L.
Financial Services, 201-500 employees
Used daily for 1-2 years
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I am neutral, when it works, the pages and cards are easy to create, and visually appealing, when it is down, they don't help or have a status page to refer to. Requires a lot of administration to keep clean. We ended up with over 1800 cards, and no organization in a short time
Ease of getting to the cloud portal, easy way to add users, administration not easy
Datasets not syncing correctly, and domo support never knows why it dos this, or tells you the RCA
Deb T.
Primary/Secondary Education, 501-1,000 employees
Used weekly for 6-12 months
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Overall a good product if the fit is right.
The best part about this reporting software is the interface. It can integrate with data we have in house and in the cloud.
I don't consider this a terrible con, but for those users who do not already do things in the cloud, this could be a con.
Abhishek S.
Used daily for 6-12 months
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Easy to use. Really good UI. The fact that it is on the cloud is very helpful. And it is suitable for any business.
Magic ETL run times are really long. Sometimes they take a few hours. Limited options in the Magic ETL.
Johny W.
Computer Software, 51-200 employees
Used weekly for 6-12 months
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The number of integrations is insane. Even just point Google sheets to Domo is slick and pretty quick to set up. You can share and comment on cards (charts). Most of the charts look really good.
Some little quirky things that can break cards. Google sheets connect can be sensitive. Can be a little pricey.
Vivek K.
Insurance, 201-500 employees
Used daily for 6-12 months
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one of the best feature is using cloud which gives it more flexibility to access data anywhere. Graphs are easy to build. Data is pushed and retrieved faster.
It is not at all developer friendly, and it does not provide the details about the error when you build a logic for run time. No Filter saving option on the Cards or on the collection. you need to create new pages or sub pages each time if you have a card or group for same filter condition. Very limited features for Pivot type of reports.
Jeet V.
Computer Software, 1,001-5,000 employees
Used weekly for 1-2 years
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1. Cloud based 2. Good training and documentation 3. Real time reporting 4. Provides good performance on datasets greater then million rows. 5. Ability to create complex reports
Except for high price per license there are no issues
Socrates M.
Logistics and Supply Chain, 51-200 employees
Used daily for less than 6 months
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customer service reps are very pleasant and helpful. the UI and all info on dashboard is great - all info is in real-time too. love love love the dashboard.
a bit pricey. the reps started with one price during the trial but quoted another, much higher price, afterwards. it's all cloud-based so if your business is all central, that can add to cost, in addition to the hassle
Ankit G.
Information Technology and Services, 10,001+ employees
Used daily for less than 6 months
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In our organization and in few of our projects, we're using it to connect through cloud databases and create great and simple visualizations that gives a seamless performance in terms of reporting
Since there are multiple tools in the market, domo will have to scale up in integrating with other databases too
Jon S.
Plastics, 201-500 employees
Used weekly for 2+ years
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Domo has so many bells and whistles that we got overwhelmed. Our end users are still starving for data because it is so complex and sophisticated.
Domo seemingly has ALL the functionality and features that a great reporting / Business Intelligence software should have. You can take almost any dataset or datasource and manipulate it in Domo to show your results in 1 of 10 billiion ways. Being on the cloud it is accessible to anyone anywhere.
Domo reports have started to take a long time to run, so the functionality begins to be lacking and usability suffers. Also, you have to put hundreds of hours into it to become an expert. We tried to distribute report building to our user base, but with no luck.
Ben B.
Financial Services,
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Their report builders, after a short learning curve, are very powerful for building charts and other high level type reports that executives typically like to see. The charts are attractive and there is also a slideshow function that you can use to put your charts up on a public monitor in your workspace. Pretty slick charts.
Domo isn't as good as Salesforce or straight database queries for actually manipulating the data. Also, the alerts functionality is weak - not enterprise ready yet. For example, if you want to create an alert to simply email you a report every morning you can't do that. You can only do alert emails based on a data point going above/below a bound, changing in some way, etc. So, no scheduled reports. Also, the integrations with third party software such as Hubspot or Google Analytics is lacking. The Hubspot integration is seriously broken and even though the Google Analytics integration works it's not very customizable or useful.
Michael R.
Plastics, 201-500 employees
Used weekly for 1-2 years
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The interface is fairly minimal and easy to use for users who have less experience with this type of software. The card analyzer (where cards are designed) can be learned by most anybody. Dataflow creation (whether MySQL or ETL) has a good layout and is easy to follow. Really easy to train users who have no experience with SQL how to make dataflows by using the ETL. There is a good collection of training materials online. They also have a good community for support online.
When running a dataflow the processing is not done on-prem, it is fully subject to Domo servers in the cloud. Sometimes a dataflow that would normally take around 5 minutes will take an hour in order to run. We were told it wouldn't be a problem to run multiple dataflows at a time, but we've found that running two dataflows isn't that great in terms of speed and running any more than two at a time is just bad.
Louis C.
Computer Software, 11-50 employees
Used daily for 6-12 months
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After having installed and integrated Domo BI software into our daily business practice, our team has realized a substantial increase in productivity across our operations spectrum. As we were attempting to investigate alter solutions to our current BI software , we discovered that Domo offered capabilities which far surpassed our current software BI. The overall result is a new found independence from IT service and entanglement to an extensive degree.
Domo software allowed our team to bring together data from our cloud services as well as from our on premise servers. The resulting organization allows ease of access at all times and from this point we can create flow charts as well as whole profiles which we can then access from desktop or mobile devices. These profiles are aggregated in what they call "cards" ; a rather easily understood and effective mode of communication and presentation.
There is not much to dislike regarding Domo's BI solution. From Domo's recollection, contextualization , and presentation our team productivity has accelerated cycles and become much more productive, The only con to relate is is that not all features we wanted to try are available in the introductory trial version of the software, This condition is not an impediment as the software performs so fluidly that we were happy to extend our confidence to the full version.
Anne S.
Public Relations and Communications, 1,001-5,000 employees
Used daily for less than 6 months
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Domo's ability to connect to ANY data source is extremely valuable for myself and my organization. We have around 15 different data sources (some of them local, not in the cloud) just in digital marketing alone, and with Domo we have been able to string all of those sets of data together for one true view of performance. The reports are visually engaging, and I can build dashboards that are useful for any job role. Prior to Domo, our organization did not have any type of advanced business intelligence reporting. The difference in decision-making is night and day.
The only thing I can write as a potential "con" is that if you are working with multiple data sets like myself, and do not have deep data experience, it can be difficult to string your data sets together once you bring them in. A working knowledge of data is helpful. I recommend using their implementation hours for this if you don't have someone in your organization with that skill set, the Domo implementation experts know their stuff and can get you set up quickly.
Mark S.
Financial Services, 201-500 employees
Used daily for 6-12 months
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Our organization implemented DOMO for our business intelligence tool about 6 months ago and we have been very pleased with our experience so far. We now have the ability to see several data sets in one place, which has vastly improved our reporting. DOMO has API's for all of our core applications, which includes Microsoft Dynamics CRM, ClickDimensions marketing platform, Google Adwords, and other SQL-based applications. Although it is expensive, we have experienced a lot of benefits from DOMO.
DOMO has API's for just about any application out there, so it is very easy to integrate other applications to DOMO. It is fairly easy to build dashboards and connect your data. It doesn't require any advanced coding skills to use. Our data is easily transformed to fit exactly what we need, which has been a significant benefit for our business intelligence.
DOMO is very costly compared to other business intelligence tools. That is the biggest drawback to DOMO. However, this cost has been worth it for us so far because our reporting has vastly improved.
Ivan W.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
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I really enjoy using DOMO and we have clients that love it. We also get frustrated when Data is correct for a time then tends to stop updating properly or something goes awry.
It seems like the functionality and data representation is limitless. The visualizations are great and clients love to see their data this way.
I'd love for the integration connectors to be more fleshed out. We are trying to use the Pinterest connector and don't seem to be able to get the data we need from our Pinterest shopping campaigns. Sometimes when we use the Google Analytics connector data is off/incorrect so we'd love for the connectors to be more consistent. When DOMO works it's great but I do feel like things go wrong quite often and we often have to correct the data in DOMO and can't rely on it. It may be the way we are connecting the information but that's got to be solved somehow.
Cole G.
Business Supplies and Equipment, 51-200 employees
Used daily for 6-12 months
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We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.
We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them. We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like: What's the average time between receiving a lead and the rep calling them the first time? What's the average time between a customer ordering, and reordering? How many calls have my reps made today? (Updated every 15 minutes!) What landing pages on my website are receiving the most looks? How are my google analytic campaigns translating into converted customers?
It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.
Peter N.
Media Production, 1,001-5,000 employees
Used daily for 6-12 months
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Every week we have to present to upper management statistics around the health of our BU including marketing, operations, and finance. In addition to our BI team pulling their hair out on Sunday night and Monday morning, we had 2 interns whose entire job was just to create and maintain these reports and pull this data from different systems. Once we got Domo running and connected to all of our systems (both our own data as well as data from other websites like Google ad spend and Zoho) then not only did we get to have our interns do something valuable but we also weren't waiting until Monday to get insight... we could actually manage our business in something closer to real-time. Seems obvious but without Domo, I don't know how we'd do it.
Can connect to just about anything. Collaboration is easy. Easy enough on mobile that our executive team can use it.
Had to get a lot of people involved on our side at the beginning to hook up to all of our accounts. Maybe that's inevitable. Alerting is pretty basic, would like to see more there.