Email Meter Enterprise Features

Email Meter Enterprise

Email analytics solution for GSuite users

4.76/5 (17 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Calendar Management
Change Management
Compliance Tracking
Customizable Reports
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Email Monitoring
Email Tracking
Employee Activity Monitoring
Heatmaps
Historical Reporting
Key Performance Indicators
Monitoring
Performance Management
Performance Metrics
Predictive Analytics
Productivity Analysis
Purchasing & Receiving
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Reporting
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
Scorecards
Search/Filter
Secure Data Storage
Session Recording
Shared Inboxes
Summary Reports
Third Party Integrations
Time Series
Trend / Problem Indicators
Trend Analysis
Visual Analytics
Learn moreCompare App
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Calendar Management
Change Management
Compliance Tracking
Customizable Reports
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Email Monitoring
Email Tracking
Employee Activity Monitoring
Heatmaps
Historical Reporting
Key Performance Indicators
Monitoring
Performance Management
Performance Metrics
Predictive Analytics
Productivity Analysis
Purchasing & Receiving
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Reporting
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
Scorecards
Search/Filter
Secure Data Storage
Session Recording
Shared Inboxes
Summary Reports
Third Party Integrations
Time Series
Trend / Problem Indicators
Trend Analysis
Visual Analytics
Visit WebsiteCompare App
Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Calendar Management
Change Management
Compliance Tracking
Customizable Reports
Customization
Dashboard
Data Connectors
Data Import/Export
Data Visualization
Email Monitoring
Email Tracking
Employee Activity Monitoring
Heatmaps
Historical Reporting
Key Performance Indicators
Monitoring
Performance Management
Performance Metrics
Predictive Analytics
Productivity Analysis
Purchasing & Receiving
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Reporting
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
Scorecards
Search/Filter
Secure Data Storage
Session Recording
Shared Inboxes
Summary Reports
Third Party Integrations
Time Series
Trend / Problem Indicators
Trend Analysis
Visual Analytics
Visit WebsiteCompare App

Email Meter Enterprise Feature Reviews

17 reviewers had the following to say about Email Meter Enterprise 's features:

Jan C.

Data on a plate

2021-07-28

It gets me the relevant data I need to prepare reports, and allows me to act based on the data.

Pros

Delivers relevant data about team performance, invaluable tool for helping us understand workload levels.

Cons

I dont have any strong feelings here, the software performs well in my view.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
stephane P.

smart kpi

2020-11-06

Pros

Weekly dashboard and reports on the work of the team

Cons

I think we are just a the begening of using these datas because we must learn how to use them and that's dificult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ginger J.

We are super happy

2021-08-31

It's been great!

Pros

They were more expensive than other solutions, but we felt it was worth paying extra for better reporting, analytics, and customer service.

Cons

No cons yet! Please read above for everything that we love about the product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniela T.

Good tool!

2021-08-31

It's been very good overall, especially every time I have contacted the CS team.

Pros

How easy it is to ready data. It's very approachable and not intimidating at all.

Cons

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Email Meter


Hi Daniela, thank you for leaving a review! I'm glad to hear that you are
happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

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Edoardo R.

Best analytics for G-Suite mailbox analysis

2020-05-01

I have a good understanding of my email flow, both inflow and outflow

Pros

I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization.

Cons

The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Chandler C.

Simple solution to monitor email activity

2020-08-10

Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I also have delegated access of one inbox to many people.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Benjamin M.

Review

2021-08-31

Great!

Pros

It's really easy to use and I like it. ~

Cons

I understand it's pull large amounts of data though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Email Meter


Hi Ben, glad to hear that you're liking the platform! Sorry to hear that you're experiencing slow load times, which can be attributed to the large amount of metrics in the dashboard along with the 2 years of past data that we provide. Our Engineering team is always working to improve our load times!

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Zach D.

Efficient, Personable, and Invaluable

2020-03-25

Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined.

Pros

From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well.

Cons

The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalia S.

Get useful data, easily

2020-08-12

When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing.

Cons

We switched to the paid version to get more features, which included having access to the full history.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert H.

Email Meter

2020-04-19

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

I am not interested in tracking the response time in my email account, just or main customer service accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian C.

I'm so glad I found Emial Meter!

2021-08-31

It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails.

Pros

It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Morgan W.

Very helpful tool!

2020-03-25

It's all put in one fluid page for us to compare and see the data easily.

Pros

The features of this software are very easy to navigate.

Cons

Sometimes the website does take a while to load, but when we reach out to customer service it's resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris T.

Managers Love This Tool

2021-08-31

When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives.

Pros

They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox.

Cons

You can however, get this data from the raw data Email Meter provides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Email Meter


Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to.

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Nicole S.

Email Meter for Measuring Performance

2021-08-31

Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.

Pros

Email Meter gives the insights needed to manager a client facing team and invaluable insights into customer behavior that helps shape our client experience.

Cons

The filtering can be problematic and time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Email Meter


Hi Nicole, Thanks for sharing why you and your team love Email Meter! The feedback about the filters is really valuable to us, as we're always looking for ways to improve the user experience and increase user-friendliness.

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Tom J.

Easy and simple email analyzer you're up and running in NO TIME!

2020-09-01

Analyzing client interaction from our Client Services team

Pros

It's very simple and you can start analyzing in now time. Plus customer service is "good".

Cons

A few functions could be added (specific filters in the Team section).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thierry T.

Great to start with or on a budget

2020-05-04

Pros

It is very easy to see how you or one of your team members is interacting with the rest of the world.

Cons

The filter function takes time to get familiar with and could be improved upon but this is minor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maximilian C.

Works fine, everything like it should be.

2021-08-31

Helped us to measure response time.

Pros

Easy to implement, no training for the team necessary.

Cons

No possibility to have Manager / Admin users. Only one owner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Email Meter


Hi Maximilian, I'm glad you and your team are finding Email Meter easy to use! I did want to mention that there are different managerial/admin setups in each of the Email Meter tiers. With our Enterprise tier you can create a completely customized and granular roles and permissions structure. Sorry for any confusion there!

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