Email Meter Enterprise Pricing Plan & Cost Guide

Email Meter Enterprise

Email analytics solution for GSuite users

4.76/5 (17 reviews)

Email Meter Enterprise Pricing

Pricing model: Free

Free Trial: Available

Email Meter's basic plan is available for free and scales with number of features.
Basic: Free
Premium: $19/month, per user
Enterprise: Please contact Email Meter directly for pricing information

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Email Meter Enterprise Pricing Reviews

Pros

  • It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.Daniela T.Read the full review
  • Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.Nicole S.Read the full review
  • We are very happy with the visibility we have into our email response times.Ginger J.Read the full review

Cons

  • The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.Chris T.Read the full review
  • So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.Chris T.Read the full review
  • The only thing that we had problems with were some of the limitations that Google put on our email routing solution.Zach D.Read the full review
100%
recommended this to a friend or a colleague

5 reviewers had the following to say about Email Meter Enterprise 's pricing:

Chandler C.

Simple solution to monitor email activity

Used weekly for less than 6 months
Reviewed 2020-08-10
Review Source: Capterra

Pros
After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons
I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Edoardo R.

Best analytics for G-Suite mailbox analysis

Used weekly for 6-12 months
Reviewed 2020-05-01
Review Source: Capterra

I have a good understanding of my email flow, both inflow and outflow

Pros
I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization. Data help embrace good change.

Cons
The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ginger J.

We are super happy

Used weekly for less than 6 months
Reviewed 2021-08-31
Review Source: Capterra

It's been great!

Pros
Email Meter's team is great! They are super quick to answer questions and the set-up was easy. They were more expensive than other solutions, but we felt it was worth paying extra for better reporting, analytics, and customer service. We are very happy with the visibility we have into our email response times.

Cons
No cons yet! Please read above for everything that we love about the product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert H.

Email Meter

Used weekly for less than 6 months
Reviewed 2020-04-19
Review Source: Capterra

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros
I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons
It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris T.

Managers Love This Tool

Used weekly for 6-12 months
Reviewed 2021-08-31
Review Source: Capterra

When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives. Using Email Meter allowed us to achieve oversight of this function of the job.

Pros
Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value.

Cons
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides.

Response from Email Meter


Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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