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Gainsight CS vs Annex Cloud Comparison

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Overview

Gainsight CS is a cloud-based customer success platform that helps organizations streamline customer onboarding, retention,...

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(33)

5

4

3

2

1

17

12

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love how you can easily log calls in Gainsight. It's nice that you can tag people and events.
I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Information presented in an appealing fashion, working on top of what you already have in salesforce.

Pros

Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
They are easy to work with, very customer responsive, and an excellent business partner.

Cons

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.
The recorded training was very long and painful.
Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well.

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features25
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Campaign Management
  • Campaign Segmentation
  • Collaboration Tools
  • Configurable Workflow
  • Custom Development
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Discount Management
  • Email Integration
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Real Time Analytics
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • User Management
  • Video Support
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration
  • Total features26
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Campaign Management
  • Campaign Segmentation
  • Collaboration Tools
  • Configurable Workflow
  • Custom Development
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Discount Management
  • Email Integration
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Real Time Analytics
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • User Management
  • Video Support
  • Visual Analytics
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations32
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Gainsight CS vs. Annex Cloud

See how Gainsight CS and Annex Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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