Gainsight CS Pricing Plan & Cost Guide

Gainsight CS

Customer success platform

4.38/5 (34 reviews)

Gainsight CS Pricing

Pricing model: One Time License

Contact Gainsight for pricing.

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Gainsight CS Pricing Reviews

Pros

  • I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.Peter C.Read the full review
  • Overall great -- even when we run into issues, they are quick to help and support.Rosa G.Read the full review
  • I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes.Chad H.Read the full review

Cons

  • This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.Chad H.Read the full review
  • You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.Jason R.Read the full review
  • The recorded training was very long and painful.Chad H.Read the full review
93%
recommended this to a friend or a colleague

5 reviewers had the following to say about Gainsight CS's pricing:

Patrick C.

An overall good tool

Used daily for less than 6 months
Reviewed 2021-06-29
Review Source: Capterra

Overall the tool has held up its end of the bargain.

Pros
A good tool that gets the job done. While it is on the more expensive end of options it definitely holds its value.

Cons
The only negative I have is the price - there are other tools on the market that serve the same purpose.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Jury is still out if it is worth the cost

Used weekly for less than 6 months
Reviewed 2019-02-03
Review Source: Capterra

Pros
Gainsight is an excellent tool for your CSM teams. It automates a lot of the procedures and processes that would otherwise be lengthy and manual. They also have their onboarding dialed in and know how to get you up and running for success.

Cons
Gainsight is only as valuable as the data you get into Gainsight. So if you have data issues, this platform might not provide you with the most value. We utilize Gainsight with Pendo Analytics and Salesforce (Pendo collects user engagement and pushes to Salesforce, which is then collected by Gainsight). So before you jump onboard with Gainsight, make sure you have sufficient data feeds for your new (somewhat expensive) tool.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Peter C.

I like the idea, has potential, but definitely room for improvement

Used daily for less than 6 months
Reviewed 2020-04-24
Review Source: Capterra

Overall, I like the idea of GS and what it offers. There are plenty of integrations which is great, however, it can get a bit messy when working in GS. There are a ton of tabs. I think if the layout were a bit less complex, it would be much easier to use.

Pros
I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function. I can use saved templates and it pulls data directly in from a separate software. It is also viewable from SalesForce.

Cons
There is not a great integration in SF between opportunity notes and the notes section in Gainsight. This causes me to have to check 2 areas for information pertaining to 1 account. I also have to copy and paste the notes from one either SF or GS and paste them in the other. My workflow would be much more efficient if I was able to have a more one-stop-shop. Also, I wish there was a better notification function that alerts me on CTA's.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Anonymous

Powerful CRM insights, analysis and automation tool for account management operations

Used daily for 2+ years
Reviewed 2018-02-21
Review Source: Capterra

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!

Pros
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Cons
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Angela M.

Very difficult implementation

Used daily for 6-12 months
Reviewed 2016-12-08
Review Source: Capterra

You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

Pros
ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts

Cons
difficult to configure without support, buggy,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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