Gainsight Reviews

Gainsight

Analytics for customer success

4.3/5 (20 reviews)

Anonymous

Powerful CRM insights, analysis and automation tool for account management operations

Used daily for 2+ years
Reviewed 2018-02-21
Review Source: Capterra

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

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Gainsight

Analytics for customer success

Misty Grennell

Robust tool, but need clear deployment plan

Used daily for 1-2 years
Reviewed 2016-10-04
Review Source: Capterra

Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program. Ease of use

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Gainsight

Analytics for customer success

Jenna Haring

At my prior employer we used Gainsight for our CRM.

Used daily for 1-2 years
Reviewed 2018-06-05
Review Source: Capterra

Great for customer management, as well as daily/monthly task management! I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

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Gainsight

Analytics for customer success

Anonymous

Great Application to Keep Track of Customer Health

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: GetApp

- Easy collaboration across multiple teams in an organization to keep track of a client - Helpful CTAs to ensure you are staying on top of an account - Can assign tasks to other members of your organization

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Gainsight

Analytics for customer success

Todd Greenbaum

Very robust client success tool

Used weekly for 2+ years
Reviewed 2018-02-26
Review Source: Capterra

Gainsight can help you manage just about everything around client account management. It can help you track events, send you or clients notifications, monitor health scores, trigger various actions, provide dashboards, etc. There is functionality for anything you can think of and the integration with SFDC is key. The company also showcases a lot of thought leadership and shares some very helpful assets and articles.

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Gainsight

Analytics for customer success

Angela Mauro

Very difficult implementation

Used daily for 6-12 months
Reviewed 2016-12-08
Review Source: Capterra

You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts

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Gainsight

Analytics for customer success

M Gullett

Easy to use showing valuable customer metrics

Used weekly for 1-2 years
Reviewed 2016-10-06
Review Source: Capterra

This is great software if you know what types of actions you want to take against the data and know how you should measure customer health. We've run into scenarios where internal users disagree about the calculation of customer health so I recommend getting agreement from executives who will support the overall ranking/rating prior to implementation. I love everyone I've met from Gainsight and look forward to upcoming enhancements!Easy to use, nice UI

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Gainsight

Analytics for customer success

Nicole Nesbitt

Can be tricky to navigate but overall very helpful

Used daily for 6-12 months
Reviewed 2018-03-08
Review Source: Capterra

The reports you are able to generate have been especially helpful. Also have one platform that houses various types of data

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Gainsight

Analytics for customer success

Anonymous

Made my life as a CSM way easier

Used daily for less than 6 months
Reviewed 2018-07-24
Review Source: Capterra

Easy to use and adopt. Lots of functionality. Nice UI and UX. Good integration with Salesforce. We did in house training for 3 days and we are able to log in and start using. really consolidated all of our spreadsheets.

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Gainsight

Analytics for customer success

Marvin Navas

They have helped our customer service!

Used other for 1-2 years
Reviewed 2018-12-04
Review Source: Capterra

Gainsight has helped our customer service and reduce cancels.

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Gainsight

Analytics for customer success

Rachel Cha

Customer Success Software

Used weekly for 6-12 months
Reviewed 2018-04-02
Review Source: Capterra

I like that you can plug in usage from your software to see at a quick glance who is adopting your platform.

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Gainsight

Analytics for customer success

Anonymous

Customizable but difficult to deploy

Used weekly for 1-2 years
Reviewed 2017-11-07
Review Source: GetApp

Gainsight is very customizable, and the team at Gainsight was helpful in the rollout, particularly once we voiced our concerns that we were going to be unable to implement due to our Salesforce setup.

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Gainsight

Analytics for customer success

Mikael Braun

We are definitely future users of this amazing Hub for everything Customer Success! Great look!

Reviewed 2018-04-10
Review Source: Capterra

To the point data with one click! Everything other platforms can only dream of doing under one roof!

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Gainsight

Analytics for customer success

Eleanor (Nora) Gehin

Great product

Used weekly for less than 6 months
Reviewed 2018-12-08
Review Source: Capterra

I love how you can easily log calls in Gainsight. It's nice that you can tag people and events. It's also nice that it auto saves.

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Gainsight

Analytics for customer success

Anonymous

Great to help account managers stay on top of things

Used monthly for 6-12 months
Reviewed 2018-10-03
Review Source: Capterra

Information presented in an appealing fashion, working on top of what you already have in salesforce

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Gainsight

Analytics for customer success

bobby cooper

great cs tool

Reviewed 2016-10-05
Review Source: Capterra

great cs tool. I love that i can see a customer score card and predict churn. I would recommend them to anyone.

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Gainsight

Analytics for customer success

Emily Downs

Gainsight review

Reviewed 2016-10-06
Review Source: Capterra

overall gainsight helps our CS org automate follow up and stay on task to maintain the customer relationship

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Gainsight

Analytics for customer success

Anonymous

THE Customer Success Software

Used weekly for less than 6 months
Reviewed 2018-08-21
Review Source: Capterra

Have really enjoyed my experience thus far. Always responsive teamIt changed the way we manage our customer relationships post-close

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Gainsight

Analytics for customer success

glen cook

Good Software for Support!

Used monthly for less than 6 months
Reviewed 2016-10-06
Review Source: Capterra

We use Gainsight to support our customers. Specifically we are a cloud based subscription company and we are able to understand our customers better along with their ACV's and how well they are doing.easy and simple and quick

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Gainsight

Analytics for customer success

Don Crenshaw

Rating only

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: GetApp

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10


Gainsight

Analytics for customer success