Glew Reviews - Page 2

This app has everything we need. It is easy to use and provides all the needed reporting to run a successful e-commerce business

There are no cons. I have not had any regrets adding this app. Very helpful.

I loved all the functionality and the simplicity in set up. There are very few drawbacks to this application in terms of what you get and what you can get. As far as functionality it was a data dream for us as a multi platform retailer.

The price. The price was so over the top that we just simply could not go for it. The data is worth it and actionable but compared to other products out there it simply was way too high. They don't advertise it publically but to get a good view of everything going on you need to be shelling out at least 2K a month.

What I like most about Glew is their preloaded customer segmentation and LTV for each audience. We're able to rapidly pull segments of our audiences and load them into FB ad manager with ease. This gives us greater flexibility in creating look alike audiences while scaling paid FB spend.

I wish we had more direct access to cohorts on a running 12 month basis. It would really help small brands better understand the quality of the customers they're acquiring and if their retention efforts are working properly.

Great tool for a daily snapshot across ecomm channels and easy insights into Facebook ad performance.

No immediate cons - some metrics lack date sorting, etc. and I think the Shopify integration could go deeper but this is an awesome product.

Makes data easy to access, analyze, and share across departments.

Would like to be able to customize reports a bit more.

As an agency with this gives amazing insight and actionable information across a wide range of channels and clients. The native integration Google Ads, Facebook Ads, Big Commerce, Dot Mailer are a great feature. The support team over at Glew are alway happy to help and give great trainig.

Only a small con but there's isn't a link to Google Webmasters' Data

It's easy to use, has lots of historical data and easy ways to compare different time periods and year over year. Love the details it shows on the products and all that it integrates with too

Kind of pricey for reporting software in my opinion. especially compared to what we used to use.

It comes configured out of the box so people don't have to waste time working out what reports they would like built

I think if you understand how the product is positioned in this market and you consider how much it costs, there really are no cons

Absolutely nothing. Terrible customer service. Would never use again. Keep billing and make it impossible to cancel .

Cancelled the service, had an acknowledgement from them that it was cancelled and they then kept charing out credit card and didn't respond to any emails when we contacted them. AVOID.

Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We offer a standard cancellation policy for annual contracts, and we apologize if there was an error in stopping your payments - however, I can¿t look into your specific case since you chose to remain anonymous for this review. If there¿s anything further we can do for you, please reach out at support@glew.io.

Glew delivers some key stats which is great. Nowhere near the value they purport.

The 12 month lock in is a con. No interest in answering questions about my needs, which really is just the stats that I get being correct.

Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We work with our clients and our tech partners to ensure that the data presented in Glew is accurate, and we believe our annual contracts provide added value and convenience for our users. However, we appreciate any feedback to help us serve our clients better. If there¿s anything we can do for you in the future, please reach out anytime.

Glew has saved me SO much time and energy when it comes to tracking how my business is doing. I am so grateful for every data point glew presents to me. I even have a member on my team sending me weekly updates –– the automatic decks it creates, the great user experience, and all the insights I need could not be more efficient, easy, or approachable. I am so grateful and can't wait to keep growing with Glew!

Everything is A+. No cons in sight. Grateful for this software!

My company was looking for a more intuitive way to track sales (and non-sales) in our inventory system - Glew offers an exportable file with all the information we needed. It does much, much more, but this simple tool has already proven invaluable.

There's a lot to take in with Glew - it has many incredible uses but sometimes its hard to know where to start. They offer a Glew Academy via YouTube, etc. but it's not always easy to follow along (or get to the meat and potatoes of what you want to know).

I liked how easy it was to navigate with little to know training.

Sometimes manipulating the data for custom problems became troublesome.

The setup was incredibly quick and easy, very user friendly and gave us some great insights on Magento.

It wasn't great at giving us information on parent products, it was mainly variants but I think that was down to how they were set up in Magento.

At a smaller company, it's so helpful to be able to see data at first glance and have both micro and macro levels of data depending on what you’re looking for, in one easy, visual dashboard.

Have experienced glitches sometimes when trying to load previous years reporting data, but always quickly solved by support.

Daily email, customer segmentation and LTV

Still working on some ways to segment customers

The daily email snapshot of Revenue, AOV, Refunds and other key metrics. The customer segmentation functions and cost manager section.

I don't feel like it pulls Ad Spend or email marketing data correctly. Customer service has had a hard time figuring out why Glew can't pull revenue data for Mailchimp campaigns that include A/B tests.

Glew promises to be so much, its sleek design certainly is easy on the eye and its potential is huge, but it lets itself down on two fronts. 1. It's slow! It takes forever to load and often gets stuck, it's painful to use. 2. Support is slow and useless.

Speed and customer support is not good enough.

Before we discovered Glew, we were calculating a lot of information on our own like LTV and CAC. With Glew, this platform has made our life so much easier by automating all of it and being able to see if all laid out. Also, the training was great.

There's a lot to explore which isn't a bad thing but we are always learning.

Great to have a dashboard all in one spot. I dont have time to jump between social, email, google, shopify. The team there is also smart -- not just sales machines, they really help.

There are some features that are only on growht that would be helpful on the most basic plans.

Great Ecommerce analysis tool that digs deeper into the Customer and product behavior then Shopify does. Automated reporting is a great feature to share the insights with the greater team.

Fixed Annual pricing isn't great. Would be better if it had a month to month model like most SaaS services.

Provides many useful calculations usually locked away in the shopping cart and analytics.

Need to use it frequently to cache the pages otherwise page speed can be a little sow.

The dashboard is intuitive and accessible. The customer service is excellent; they respond to inquries in minutes!

I wish there would be a report tht gives actionable items. Right now, I just ask one of the VP's and they are helpful in dishing out some potential action items.