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Glew Reviews - Page 3
59 reviews
Recommended
Verified reviewer
Retail, 51-200 employees
Used daily for less than 6 months
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Intuitive user interface, tools to help inform and grow your business, helps to see your data in new ways. The on-boarding and personal help has been great.
There isn't much I didn't like, the software has very good UX/UI
Verified reviewer
Used weekly for less than 6 months
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as an agency working with multiple ecommerce sites we needed a solution that bundled analytics and reporting. glew came through for us
very pricey, i would not recommend purchasing this as an end user. the native analytics provided by woo and shopify are comparable
Hi there, Abby here - I¿m Director of Communications here at Glew. Thanks for your review of Glew! We do offer analytics for both agencies and individual ecommerce stories, with revenue-based pricing for ecommerce stores. We also offer multichannel analytics and reporting capabilities that are not available natively in most ecommerce platforms. We appreciate your feedback!
Josh S.
Sporting Goods, 11-50 employees
Used monthly for 6-12 months
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Terrible customer service, they tell you that their software can do one thing, you sign the contract, then they delay delay delay to hold you in and say sorry we don't have that feature and you're under contract.
Interesting dashboard, but limited in it's functionality and usefulness.
They can't compare data to the previous year on the main dashboard. It wants to report against the previous "30 day" period, but won't compare to the previous year same period as a default. This is crazy that it can't do such a basic task.
Dylan S.
Apparel & Fashion, 1-10 employees
Used other for less than 6 months
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NOTHING, THIS IS A HORRIBLE SERVICE. THEY HAVE NO SUPPORT
IT DOES NOT WORK AND YOU CANNOT SPEAK TO ANY CUSTOMER SERVICE REPS
Hi there, Abby here - I¿m Director of Communications here at Glew. I¿m sorry to hear you didn¿t have a positive experience with Glew. We do everything we can to ensure each of our clients is successful on our platform, including providing customers with a high level of support. We also offer a standard cancellation policy for annual contracts. However, we appreciate any feedback to help us serve our clients better. If there¿s anything we can do for you in the future, please reach out anytime.
Verified reviewer
Consumer Goods, 11-50 employees
Used weekly for less than 6 months
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We are getting faster to actionable insights and KPIs that we look at to make every day business decisions.
It was very easy to set up and the team is super responsive in helping to set up. The insights generated are great.
While all the features are great, one has to think different from all other mainstream analytics tools which makes getting used to the platform a bit more time consuming.
Collin J.
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
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Overall it's a great program. I really enjoy being able to learn more and more about my target market.
The amount of information that is available. I am able to segment exactly who I want and deliver the correct message to the correct audience.
Sometimes it is a little confusing to find specific information, but a quick call/email to our rep solves all those problems.
Erick G.
Consumer Services, 11-50 employees
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It helps us to centralize our information and let us calculate and see our information all in once
The training was great and simple to understand. Even though there's a lot to understand the training will get you through.
There's a lot to understand and is the software is not that intuitive by itself
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 6 months
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Value for money with Glew.io
The ability to integrate a large number of data sources to Glew.
Need more training & onboarding resources.
Robert Y.
Internet, 51-200 employees
Used other for less than 6 months
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I love the ability to standardize analytics across web properties.
Integration can be complicated. Given history with analytics configuration can be complicated.
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