Hotjar Pricing, Features, Reviews & Comparison of Alternatives

Hotjar Reviews

Hotjar

Gain insights & feedback through website & mobile analytics

4.83/5 (6 reviews)
38,732     22

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Hotjat combines both analysis and feedback tools to give users insights into how vistors interact with their site, how they could improve that user experience and ultimately, how they might increase conversion rates. With Hotjar, users can think like an actual website visitor, understand their mindset and identify UX issues that are frustrating to them.

Through features such as heatmaps, visitor recordings & funnels, Hotjar enables users to visualize visitor interaction on their site, understand where drop-offs occur and identify areas for improvement. More direct visitor feedback can be garnered from visitor-facing, features such as customizable surveys and polls which come with support for over 20 languages. These 'Voice of User' tools allow developers to hear directly from visitors what they have to say about their user experience. Hotjar also enables users to recruit user testers for research and testing directly from your site.
www.hotjar.com

Hotjar Reviews (6)

Latest reviews

 All in one conversion optimization tool

When your work as Ux / UI designer Hotjar is a great tool to understand and improve how the user interacts with your product, heatmaps, session recordings and Analytics will help you to improve content creation, lead attraction and conversion, reducing friction points within the user and the ...

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Reviewed 28th of February by Giovanni Martínez Castagnoli

 

 A must have for New Age Marketers. Period.

No need to waste your money for various tools to ace conversion optimization for your site. Hotjar is one of the main tools of my marketing toolkit. It is pretty awesome. The kind of insights and analytics it provides it gold. Combining the insights of all the tools it provides, it gives ...

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Reviewed 28th of September, 2016 by Vijay Khandekar

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Hotjar Screenshots (7)

Hotjar screenshot: Build your own user surveys with HotjarHotjar screenshot: Create customizable polls for user feedback with HotjarHotjar screenshot: Hotjar HeatmapsHotjar screenshot: Hotjar's online form reportingHotjar screenshot: Hotjar recruitersHotjar screenshot: Identify where visitors leave your site with Hotjar's funnels Hotjar screenshot: Hotjar's visitor recording records real visitor behavior on your website

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support

Hotjar Pricing

Starting from: $29.00/month
Pricing model: Freemium, Subscription

Basic: Free. A limited package for personal use.

Pro: $29/month. Unlimited insights for less than $1/day.

Business: from $89/month. For organizations with high traffic.

Competitors Pricing

Inspectlet

Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

Google Analytics

Starting from: $150000.00/year
Pricing model: Freemium, Subscription

Kissmetrics

Starting from: $150.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Hotjar also visited

Key Features of Hotjar

  • Visual representation of visitor clicks
  • Conversion Rate Optimization (CRO)
  • Get real user opinions through surveys and feedback
  • Online form reporting
  • Visitor-facing features support over 20 languages
  • Visitor recording shows how users interact with your site

Benefits

Identify opportunities for improvement and new ideas for A/B testing by discovering at which stage (or from which page) visitors are leaving your site, with Hotjar's conversion funnels.

Understand exactly how users interact with your site by recording real visitor behavior. Hotjar's visitor recordings enable analysts to identify any usability issues.

Hotjar's heatmaps provide a visual representation of visitor movements on a site enabling developers to understand what users do and want to see on their site.

Hotjar's form analytics allow users to improve form completion rates. After discovering which form fields are left blank and which take too long to complete, form design can be altered accordingly.

Build and distribute surveys using Hotjar's survey editor. Invite visitors to complete a survey before they abandon your site to understand more about their experience.

Alternatives to Hotjar

All in one conversion optimization tool

28/02/2017

When your work as Ux / UI designer Hotjar is a great tool to understand and improve how the user interacts with your product, heatmaps, session recordings and Analytics will help you to improve content creation, lead attraction and conversion, reducing friction points within the user and the content.

Pros

- Heatmaps - user session recordings - conversion funnels - Analytics

Cons

- Not a single thing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Hotjar

Is the best tool for conversion and optimisation along with Crazy Egg.

Source: GetApp
Helpful?   Yes   No
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Vijay Khandekar

Verified Reviewer

A must have for New Age Marketers. Period.

28/09/2016

No need to waste your money for various tools to ace conversion optimization for your site. Hotjar is one of the main tools of my marketing toolkit. It is pretty awesome. The kind of insights and analytics it provides it gold. Combining the insights of all the tools it provides, it gives you a bigger picture about your website performance and gaps. Start using it today to take your website performance to the next level

Pros

1) All in one tool - Heatmaps, Website Surveys, Website Visitors Recording, Feedback Polls 2) Economical 3) Easy to use

Cons

I personally love this tool and use this for 3 different sites. The money I pay to them is the best investment I do for marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Hotjar

If you are looking for an economical tool to take your website conversions to the next level, then you should start using Hotjar Now.

Source: GetApp
Helpful?   Yes   No
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Lewis Holland

Verified Reviewer

Great all round tool for analytics

29/08/2016

Hotjar is great for all forms of analytics. That's what makes it great. The recordings are especially awesome to get a 'real' feel of what visitors are doing.

Pros

Pricing All round anayltics tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering Hotjar

You're losing out to competition if you're not using Hotjar!

Source: GetApp
Helpful?   Yes   No
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Simeon Kirilov

Verified Reviewer

The best conversion rate optimization tool

24/03/2016

Useful and amazing tool. I highly recommended to all. By combining analysis and feedback, Hotjar lets you review a bigger picture than other analytics tools, at a more affordable price

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Anonymous
Content Producer, YouTube Channel Manager (Internet company, 11-50 employees)
Verified Reviewer

Worth 100x more than what they charge!

26/08/2015

A friend recommended this app while they were still in beta. I signed up and fell in love. The heat maps, the user session recordings, the funnels, the surveys and polls. I could go on and on... This is by far one of the most useful and essential apps for any startup and small business. With the session recording you will get to see exactly what each user did on your website, you'll be able to watch exactly as if you were looking over their shoulder as they visit your site AWESOME! This helped me discover a massive problem with my site which I immediately was able to fix. HotJar is without a doubt a day 1 an ESSENTIAL MUST HAVE app.

Pros

Every single thing they offer! Heatmaps, user session recordings, conversion funnels, forms, polls, surveys, etc. etc. etc. AND the customer service is damn good!

Cons

I honestly can't think of a single thing. Not one. But I would say that I think it might be TOO cheap and for what HotJar does, they could easily charge way more!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No
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Tomasz Chrościechowski

Verified Reviewer

27/12/2016

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Likelihood to recommend

8/10
Source: GetApp
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Who is Hotjar For?