Hotjar vs Pendo Comparison

Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

240

92

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

77

60

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.

Pros

As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product.
The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Cons

I haven't encountered any major issues or roadblocks that made my experience with Hotjar unpleasant. No distinct cons, as far as our marketing team is concerned.
It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data.
Hotjar is getting sometimes bad reputation. If you mention you're using it on your terms and conditions, some visitors can be affraid by being spied.

Cons

It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features9
  • A/B Testing
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Automatic Backup
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Heatmap
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • SSL Security
  • Surveys & Feedback
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Forms
  • Total features39
  • A/B Testing
  • Absence Management
  • Activity Dashboard
  • Archiving & Retention
  • Automatic Backup
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Communication Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Heatmap
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • SSL Security
  • Surveys & Feedback
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics
  • Web Analytics
  • Web Forms

Integrations

  • Total integrations29
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zendesk
  • Total integrations12
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotjar vs. Pendo

See how Hotjar and Pendo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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