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Hotjar vs Pollfish Comparison

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Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

Pollfish is an online survey solution that helps businesses create surveys using a self-service portal and receive consumer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

95

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

280

109

12

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.3

5

4

3

2

1

13

6

1

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.

Josh A.

UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.

MK

Mayank K.

This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.

HS

Hilary S.

Pros

The best results come from having a clear research plan but the execution is flawless and quick. I was able to maneuver my way through the system in a matter of minutes.

MB

Michael B.

The customer support team was very responsive on the chat and via email. I liked that Pollfish finds respondents and offers the ability to designate the age/industry/etc of desired respondents.

MS

Megan S.

Easy to use and good functionality, shared view between different accounts in the same is convenient.

YT

Yuan T.

Cons

This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.

NS

Nikola S.

I was unsatisfied with other Heatmapping and recording software.

Grant B.

Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.

AR

Anonymous Reviewer

Cons

The only thing i may dislike about this software is the fact that not all surveys are winners which means being disqualified from some.

EC

Erin C.

They advertise you can pay for additional questions above 25, but there's actually a hard limit of 30. I found out the hard way.

AT

Alexa T.

In addition to that we had to handle with plenty of negative feedback from our users and eventually we removed surveys from our website.

SI

Sergey I.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features42
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Behavioral Analytics
  • Content Management
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Heatmaps
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Phone-Based
  • Predictive Analytics
  • Problem Area Alerts
  • Pulse Surveys
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Video recording/Transcriptions
  • Visual Analytics
  • Website Analytics
  • Total features30
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Behavioral Analytics
  • Content Management
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Heatmaps
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Phone-Based
  • Predictive Analytics
  • Problem Area Alerts
  • Pulse Surveys
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Video recording/Transcriptions
  • Visual Analytics
  • Website Analytics

Integrations

  • Total integrations34
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk