Hotjar vs SoGoSurvey Comparison

Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$299.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

237

90

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

465

149

14

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.

Pros

Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.

Cons

I haven't encountered any major issues or roadblocks that made my experience with Hotjar unpleasant. No distinct cons, as far as our marketing team is concerned.
It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data.
Hotjar is getting sometimes bad reputation. If you mention you're using it on your terms and conditions, some visitors can be affraid by being spied.

Cons

Although SoGoSurvey also has the same problem, but i discovered that if we use Radio rating button instead, we can actually assign reverse rating score to negative questions.
It's just so easy to use an access that I have never had any real problems that weren't due to user error.
The software did have errors occasionally, whether it seemed to be programming related or server related.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features9
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Assessment Management
  • Automatic Notifications
  • CRM Integration
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Drag & Drop Interface
  • Email Alerts
  • Email Invitations & Reminders
  • Employee Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Goal Setting / Tracking
  • Heatmap
  • Incident Management
  • Mailing List Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Prioritizing
  • Progress Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Forms
  • Workflow Management
  • Total features62
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Assessment Management
  • Automatic Notifications
  • CRM Integration
  • Contact Management
  • Conversion Rate Optimization
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Connectors
  • Data Filtering
  • Data Visualization
  • Drag & Drop Interface
  • Email Alerts
  • Email Invitations & Reminders
  • Employee Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Goal Setting / Tracking
  • Heatmap
  • Incident Management
  • Mailing List Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Prioritizing
  • Progress Tracking
  • Question Branching
  • Question Library
  • Quota Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations29
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations19
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotjar vs. SoGoSurvey

See how Hotjar and SoGoSurvey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.