Hotjar vs SurveySparrow Comparison

Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

237

90

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.5

(41)

5

4

3

2

1

26

10

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.

Pros

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.

Cons

I haven't encountered any major issues or roadblocks that made my experience with Hotjar unpleasant. No distinct cons, as far as our marketing team is concerned.
It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data.
Hotjar is getting sometimes bad reputation. If you mention you're using it on your terms and conditions, some visitors can be affraid by being spied.

Cons

It still has some lack of customization but they are working on it.
Webhooks have trouble connecting to AWS public gateway.
Poor chat (only) customer support. Takes hours to get a small thing done.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features9
  • A/B Testing
  • Activity Dashboard
  • Automated Scheduling
  • Chat
  • Contact Management
  • Conversion Rate Optimization
  • Customer Segmentation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Multi-Channel Distribution
  • Multi-Language
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Video Support
  • Web Analytics
  • Web Forms
  • Total features20
  • A/B Testing
  • Activity Dashboard
  • Automated Scheduling
  • Chat
  • Contact Management
  • Conversion Rate Optimization
  • Customer Segmentation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Feedback Collection
  • Feedback Management
  • Heatmap
  • Multi-Channel Distribution
  • Multi-Language
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Reminders
  • Reporting & Statistics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Video Support
  • Web Analytics
  • Web Forms

Integrations

  • Total integrations29
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotjar vs. SurveySparrow

See how Hotjar and SurveySparrow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.