Hotjar vs Swell CX Comparison

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Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$199.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

237

91

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

127

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.

Pros

The return on investment has been outstanding. Swell is an awesome company to work with.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.

Cons

I haven't encountered any major issues or roadblocks that made my experience with Hotjar unpleasant. No distinct cons, as far as our marketing team is concerned.
It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data.
Hotjar is getting sometimes bad reputation. If you mention you're using it on your terms and conditions, some visitors can be affraid by being spied.

Cons

Swell CX immediately solved my problem of collecting feedback and reviews. No longer a worry or lost opportunity.
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
We had a snafu that sent review requests to a lot of our older clients who have left the practice, and some left negative reviews.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features9
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • CRM Integration
  • Campaign Management
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customizable Branding
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Instant Messaging
  • Multi-Language
  • POS Integration
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • SMS Integration
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Forms
  • Total features28
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Activity Dashboard
  • CRM Integration
  • Campaign Management
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customizable Branding
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Heatmap
  • Instant Messaging
  • Multi-Language
  • POS Integration
  • Ratings & Reviews
  • Real Time Analytics
  • Reporting & Statistics
  • SMS Integration
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics
  • Web Analytics
  • Web Forms

Integrations

  • Total integrations29
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotjar vs. Swell CX

See how Hotjar and Swell CX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.