Hotjar vs Zonka Feedback Comparison

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Overview

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

237

91

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

(22)

5

4

3

2

1

18

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.

Pros

Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams.
We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.

Cons

I haven't encountered any major issues or roadblocks that made my experience with Hotjar unpleasant. No distinct cons, as far as our marketing team is concerned.
It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data.
Hotjar is getting sometimes bad reputation. If you mention you're using it on your terms and conditions, some visitors can be affraid by being spied.

Cons

Through this app we were able to track our patient experience on real time and also if there was any suggestion or negative experience we were able to act on it immediately.
The inability to skip non relevant sections within a questionnaire.
I cannot think about anything I really dislike.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features9
  • A/B Testing
  • API
  • Activity Management
  • Activity Tracking
  • Collaboration Tools
  • Commenting
  • Conversion Rate Optimization
  • Custom Forms
  • Data Filtering
  • Data Synchronization
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Heatmap
  • Lead Capture
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Offline Access
  • Permission Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • WYSIWYG Editor
  • Web Analytics
  • Web Forms
  • Total features32
  • A/B Testing
  • API
  • Activity Management
  • Activity Tracking
  • Collaboration Tools
  • Commenting
  • Conversion Rate Optimization
  • Custom Forms
  • Data Filtering
  • Data Synchronization
  • Employee Management
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Heatmap
  • Lead Capture
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Offline Access
  • Permission Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integration
  • WYSIWYG Editor
  • Web Analytics
  • Web Forms

Integrations

  • Total integrations29
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hotjar vs. Zonka Feedback

See how Hotjar and Zonka Feedback stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.