Hotjar Reviews - Page 3

The best part about this tool is it lets you see what your users are doing after landing on your website. Tools like Google Analytics, Adobe Analytics provides the best information on how you acquired the user but Hotjar shows you what the users are doing after coming through different channels! Webmasters use this data to analyse and fix the issues on their website. The implementation is easy and you can start collecting data from day 1.

Considering the number of benefits it has, its pricing is on a bit on the higher side. Also, I have used the Russian Tool - Yandex Metrica which provides the same amount of information for free. But if you have the budget, definitely go for it!

Hey there, Alex here from the Hotjar marketing team. Really happy to hear you're getting a lot of value from Hotjar! Thank you for the review.

HotJar is one of the best software I have used for Visual Tracking of user. It gives me complete vision what my visitor are doing on my website, what is their behaviours that help me to improve that part of website. Also Hotjar has heatmaps feature that shows my most interacted part on my website by visitor. One of the best part in that make it unique is its funnel creation using form data. HotJar help me track data submitted on forms.

Yes, I faced one issue with HotJar and not resolve yet. HotJar forms funnels not work with Angular-JS website. It did't read form due to Angular server side loading, i hope team will fix it.

Laden with features to help you better understand how users are interacting with your website to aid optimisations and CRO testing.

Against more expensive tools can feel like it lags behind in terms of UX, and the constant emails about trivial results can be tiresome to receive.

Hi Jonny, Thanks so much for taking the time to review us. Great to hear Hotjar has helped you better understand how your users behave on your site and improve your site by doing so. We are always working on improving our UX and are looking forward to some exciting updates in 2020. We are always open to suggestions for improvement, so if you haven't done so already, please submit a suggestion via your Hotjar account under 'Suggest a Feature'. Best, Denis from the Hotjar team

The heatmap feature is critical and is something we use daily. The ability to quickly visualize how our website is being used is critical to refine it.

The level of data given about visitors can sometimes be a little lacking when compared to other competitors.

We were struggling to see why some of the pages had an abnormally higher bounce rate, using Hotjar's services we were able to pinpoint the issues caused because of UX/UI apps

All happy here with the product, the team is quite satisfied with the reports we have received from Hotjar and we're the progress filter through Google Analytics, so quite satisfied!

Hi Aman! Thanks so much for taking the time to review Hotjar - we appreciate it! It's great to hear you were able to fix your UX issues with the help of Hotjar insights. What would you like to see in Hotjar that'd make it easier to work with that would lead you to give us 5 stars for 'Ease of Use'? Would love to hear from you - feel free to write me back and share your thoughts. Best Alex from the Hotjar team

I like the fact that this platform is easy to use and has a freemium offering. This provides a great ROI for us.

Customer support and implementation guidebooks are not that great and can be better highlighted. Also, I don't see any notifications about product updates and the latest trends.

Heatmaps, user recordings and polls are very easy to set up once your code is installed. By the way i recommend you install the tracking code using Google Tag manager which has a tag ready for hotjar, you only need to input your ID. Heatmaps are very useful when it comes to understand user behaviour and user experience. Also this software does not generate any warning from advertising networks and is 100% compliant with GDPR.

It automatically does not track 100% of traffic (but i think you can set up to track 100% traffic). Also sometimes is hard to go to see your settings if you have multiple business (eg: if you are and agency and your setting up heatmaps for your clients).

We used Hotjar in my company when we were working on a beta version of our product. It helped track what users were clicking on and areas they spent time on the most.

It was hard to differentiate the hotjar feedback widget from our existing comment form so some of our users left comments with the hotjar feedback widget.

Hey Magnus, Thanks for taking the time to leave us a review, we appreciate it and it's great to hear you will use Hotjar again on your future products! Thank you for the feedback too. Our suite of Feedback tools is something that we are currently working on and you can read more about our Product Updates here: https://www.hotjar.com/product-updates If you ever have any specific suggestions on how you feel that Feedback could be improved, feel free to use the Suggest a Feature button in your account. All the best, Kayleigh

- Recordings are great and can tell you a lot on where our users are having trouble - Heatmaps - teaches us where are they looking and what components are getting traction - Incoming feedback - THE BEST feature for interacting quickly with your customers (also very recommended to generate their responses to Zendesk) - Love using pools - you will be surprised how good it works if you ask the right question in the right time - Very responsive and professional customer support - Affordable business plan

- Advanced feature - link between recording ID to the Incoming feedback - this way you can match the feedback/complaint to the actual users' behavior on your site/product - The conversion funnel could be improved - Live chat could be a major plus (can potenialy replace intercom )

Ability to see where customers were interacting most with my pages and watch videos of their actual visits

Lack of more identifiable information (which is understood) prevents us from better assisting customers who had issues but may not have reached out to our customer service team. Also, having to manually restart capturing in increments of 1,000 / 2,000 visitors

Hey Elaine, Thanks so much for taking the time to review Hotjar. Great to read about the valuable insights you're getting from the tool! Following up your point about identifying customers - keep an eye on our roadmap for new functionality which will help with this: https://help.hotjar.com/hc/en-us/articles/115012303268-Product-Roadmap (There's a survey link on that roadmap page which asks about what kind of use you'd make of this functionality - if you have a minute, we'd love to get your thoughts) Many thanks and all best, Alex

Hotjar is a great heatmapping software that is easy to install, has great features, and a reasonable price point.

If you haven't used heatmaps before the software can be a bit difficult for new users to understand. It takes some time to get our team up to speed on all of the capabilities.

Hey Tyler, Thanks so much for taking the time to leave us a review. It's great to hear you found Hotjar easy to install and consider it a standard part of driving growth :) Is there anything in particular that you found difficult as a new user or when training your team? We're always open for ideas and we'd love your feedback :) Best Kayleigh

The powerful thing about Hotjar is that it can track and record session when potential customers visit my site. What attracted me to Hotjar was noticing how many major companies that I follow and use in business have deployed Hotjar. It made me think along these lines instantly: Does it have a free trial? Is it affordable? Is it subscription based or do I have to purchase a license? I was able to say "yes" to all of these.

It was difficult for me to find any cons for this one. The only thing I can see for improvement is once the trial is ended, there is an option to continue with where I started or downgrade to free plan. Once I chose the option, a page says let's get started. It's a bit confusing because unless I notice on desktop the little green button pop up to the right that says plan changed successfully, I would have attempted to start over.

We are using Hotjar in my company to do usage analysis of our product, we can know where the user is accessing, how long he has used the tool, what actions he has completed or not... it is a great tool for understanding how intuitive the our product is. The tool that we use most is the visitors recordings. We have the free version, and it record up to 100% of all accesses, and I can watch video at up to 4x speed, all within the hotjar platform itself.

It blocks all the sensitive data (like text, images, etc.), I understand that is for security of the users, but in the recordings gets a little hard to understand what the user is really doing. However, I can't say what is really negative about it (the biggest problem was finding out that our product is not as affordable as we expected), so I would need to investigate another competing tool.

Hey Vinicius, Thanks so much for reviewing Hotjar! We really appreciate it and it's great to hear that you are drawing so much value from the tool. To add some clarity on sensitive data, we anonymize personal data on Recordings to allow our customers to use Hotjar in a GDPR compliant manner. Best, Kayleigh

The software is simple to use - easy to instal, setup and run experiments and analyse data

There are many products on the market that boast a significant difference - this is quite similar to many of the others

Hey there! Thanks so much for leaving us a review. Great to hear that you find Hotjar easy to use :) Best Alex

I used this software primarily to track visitors who engaged with social ads and landed on a landing page. It was extremely helpful to see things like: time on page, most viewed areas of the page, areas that were most clicked, how many form fields were filled in before abandonment etc. Hotjar's features were extremely helpful in optimizing landing pages to capture more leads' information

There's not a ton to dislike, but there's a bit of a learning curve (like anything else). Prior to using Hotjar, I had never really used any kind of website visitor tracking/recording service, so it took me a little bit of time to better understand what data points I should really be looking outdoor and how best to use it for optimization.

Hotjar is easy to use, easy to set up and pulls great data from your website on usability and conversion topics. At the very minimum for our clients, we set them up on a free plan where you can set up three heatmaps or other reports and 300 site recordings with a site that gets under 2,000 pageviews a day. The pro plan collects more data and more reports from higher traffic websites. Honestly, if you're not tracking these things, you're missing a huge opportunity!

It's tough to think of a disadvantage to HotJar or a problem I have with the software. It tracks critical data. The free plan is AWESOME and it's easy to implement and use.

Hi Amber, Alex here from Hotjar's marketing team. Thanks so much for taking the time to review us - we appreciate it! Reading your comments it's great to hear how useful Hotjar is for you in proving out user-driven improvements to impact conversion.

Easy-to-use and provides immense value for it's cost (there's a free version for smaller companies). HotJar acts as a perfect complement to Google Analytics. Heatmapping and video recording provide a level of depth that Google Analytics can't provide and allows companies to truly understand their customers' experience.

Hotjar serves a very specific niche: the ability to better understand how a user navigates your website. It's hard to scale (there's a limited amount of video recordings you can have) and heatmaps only give you general, top-line insights.

I love Hotjar for the heatmaps, user session recordings, conversion funnels analysis, and the detailed analytics. This is a great tool to help make the analytical data come to life with visuals. You can record sessions and analyze them to them make adjustments for future visitors. Can't beat the great data that you get from this tool!

No cons were added to this review

Hotjar helps you understand how your users interact with your website. I work at a SaaS and it has been very helpful in improving our UX/UI and also for customer support related tasks. We are able to confirm the actions a user makes when they complain about a feature of our website not working well.

Sometimes the videos lag when you watch user sessions. It seems you need to have a very good internet connection for the user sessions to load quickly, especially if you are watching more than one. Also, sometimes the most recent user session is not available until later. This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours. But this is a minimal problem, since the primary function that Hotjar helps you with is improving overall UX/UI of your website.

Very easy tool to pick up and master. Setting up heatmapping, screen recordings and surveys takes no more than a minute or two, and are very high-quality (including user location/company etc.)

Heatmapping can sometimes be fairly hit and miss on dynamic landing pages; Hotjar seem reluctant to acknowledge that these landing pages are commonplace and develop ways to mitigate false positives.

Hi Chris, Thank you for taking the time to Review Hotjar. We're happy to hear that you find Hotjar easy to set up and use, and that it is helping you to optimize your content. As for heatmap performance on certain kinds of dynamic pages, we're aware of the issues here and we're working on some big improvements. Check out the future direction of our analytics tools in our roadmap for more details: https://trello.com/c/toR6FRDf/120-%F0%9F%91%89future-direction-click-here We'd like to send you a small thank-you from us for your review. You can reach me at mike.cullen@hotjar.com and I'll share the details. Thanks, Mike

The insights I get from this tool are incredible. It's easy to use, and provides me with detailed information on which elements of my site are working 'well' and which are underutilised. The 'video replay' function is the best feature for this.

It took me a while to figure out how to restart a 'snapshot' (i.e. period of recording) initially, but once I got sorted I was up and running again in no time.

Hi Rob, Thanks so much for taking the time to review Hotjar. It's great to hear that you're getting valuable insights about your users' behavior and what's working well on your site. If you could reach out to me at mike.cullen@hotjar.com, I'd like to send you something small as a thank you for your review. Cheers, Mike from Hotjar

It's easy to setup and use- especially since it's all done in the cloud. You'll start collecting data in minutes. Over time, we have been able to make actionable changes to our software's website homepage based on the click/hover insights generated by hotjar after months of activity.

They email you practically every day asking you to upgrade. I appreciate that they offer a variety of solutions at a relatively low price, but getting contacted regularly makes its a little overwhelming. I had to un-subscribe to receiving emails from hotjar to get peace of mind!

- Session recordings - Built-in editor to show messages to your users - Built-in NPS survey editor - Great analytics reports

- Sometimes we need more flexibility on tuning the conditions to show pop-ups for surveys, etc, which Hotjar does not provide.

Hi Max, Thanks so much for taking the time to review Hotjar. It's great to hear that you're getting such valuable insights about your users with Recordings, Polls, NPS surveys, etc. I would be interested to hear more about your requirement to tune the conditions to show Polls on your site. Could it potentially be solved by passing more user attributes to Hotjar and targeting on that basis? https://www.hotjar.com/updates/en/introducing-user-attributes-better-targeting-in-hotjar-feedback-tools?role=s_KJTTXGrm653%3Bs_eVgAZqkJ654%3Bs_pJcjHVwD740 I'd also like to send you a small thank you for your feedback. Please get in touch with me [mike.cullen@hotjar.com] and I will send you the details. Thanks, Mike