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Hubble vs Plum Voice Hosted IVR Comparison

Overview

Hubble provides plug-and-play reporting, analytics, and planning for Oracle E-Business Suite and JD Edwards.

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(73)

5

4

3

2

1

45

25

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love all of the formatting abilities that allow us to make the reports easy to read and professional looking. I love how easy it is to export the reports and customize the export options.
User friendly and great templates. Customer service is always very helpful to resolve any issue we may have.
In my experience I have been very pleased with the Insight software. If I have had an issue customer support has been excellent.

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
The up-time is great and the ease of use is excellent.

Cons

We've had some Excel issues when using Hubble on Citrix but other than that we have had no major issues. When we did run into issues, Hubble was available to solve our problem.
I manage a small business and stalled Hubble cameras to monitor the space and employees after a robbery.
This becomes difficult as too many users create as many templates and queries in Hubble of their own naming convention.

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.
Difficult to say - as I have not directly used two systems in a comparison mode.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features43
  • "What If" Scenarios
  • A/B Testing
  • API
  • Account Reconciliation
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Software Development
  • Auditing
  • Balance Sheet
  • Biometrics
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Cash Management
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Consolidation / Roll-Up
  • Customizable Reporting
  • Dashboard Creation
  • Data Extraction
  • Data Mapping
  • Data Visualization
  • Document Templates
  • Drag & Drop Interface
  • ERP Integration
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Inventory Tracking
  • Lifecycle Management
  • Multi-Currency
  • Multiple User Accounts
  • Order Tracking
  • Planning Tools
  • Predictive Analytics
  • Profit / Loss Statement
  • Profitability Analysis
  • Project Accounting
  • Projections
  • Question Branching
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Recurring Billing
  • Role-Based Permissions
  • Sales Analytics
  • Secure Data Storage
  • Status Tracking
  • Text to Speech
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
  • Total features24
  • "What If" Scenarios
  • A/B Testing
  • API
  • Account Reconciliation
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Agile Software Development
  • Auditing
  • Balance Sheet
  • Biometrics
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Cash Management
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Consolidation / Roll-Up
  • Customizable Reporting
  • Dashboard Creation
  • Data Extraction
  • Data Mapping
  • Data Visualization
  • Document Templates
  • Drag & Drop Interface
  • ERP Integration
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Inventory Tracking
  • Lifecycle Management
  • Multi-Currency
  • Multiple User Accounts
  • Order Tracking
  • Planning Tools
  • Predictive Analytics
  • Profit / Loss Statement
  • Profitability Analysis
  • Project Accounting
  • Projections
  • Question Branching
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Recurring Billing
  • Role-Based Permissions
  • Sales Analytics
  • Secure Data Storage
  • Status Tracking
  • Text to Speech
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations1
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hubble vs. Plum Voice Hosted IVR

See how Hubble and Plum Voice Hosted IVR stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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