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Education Management, 11-50 employees
Used daily for less than 6 months
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The customer support is really bad. I have sent 4 emails and made 3 tickets with reply.
It does the job but there are cheaper options out there
The customer support is really bad. For the prices they charge, you would think you would get a reply when facing issues
Hi James, We take pride in our support and not responding to support requests has NEVER happened. Is it possible that you are confusing us with someone else (our domain is IPAPI.CO - note the .co in the end, it isn't .com). Customer confusion happens due to other services with similar names. Our internal investigation shows : - 99% of support requests received an initial human response within...