LiveSession Features

LiveSession

Cloud-based qualitative analytics solution

4.65/5 (23 reviews)

LiveSession Feature Summary

  • Multiple Site Management
  • Pageview Tracking
  • Qualitative Comparative Analysis
  • Time on Site Tracking
  • User Interaction Tracking
  • User Research Analysis

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Application Integration
Bug Tracking
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Filter
Conversion Tracking
Customer Activity Reporting
Customer Profiling
Customer Segmentation
Customizable Reporting
Data Filtering
Data Visualization
Engagement Analytics
Event Tracking
Filtered Views
Historical Analysis
Issue Tracking
Multiple User Accounts
Performance Reports
Predictive Analytics
Real Time Analytics
Real Time Reporting
Referral Source Tracking
Reporting & Statistics
Visual Analytics
Web Analytics
Web Traffic Reporting
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Application Integration
Bug Tracking
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Filter
Conversion Tracking
Customer Activity Reporting
Customer Profiling
Customer Segmentation
Customizable Reporting
Data Filtering
Data Visualization
Engagement Analytics
Event Tracking
Filtered Views
Historical Analysis
Issue Tracking
Multiple User Accounts
Performance Reports
Predictive Analytics
Real Time Analytics
Real Time Reporting
Referral Source Tracking
Reporting & Statistics
Visual Analytics
Web Analytics
Web Traffic Reporting
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Application Integration
Bug Tracking
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Filter
Conversion Tracking
Customer Activity Reporting
Customer Profiling
Customer Segmentation
Customizable Reporting
Data Filtering
Data Visualization
Engagement Analytics
Event Tracking
Filtered Views
Historical Analysis
Issue Tracking
Multiple User Accounts
Performance Reports
Predictive Analytics
Real Time Analytics
Real Time Reporting
Referral Source Tracking
Reporting & Statistics
Visual Analytics
Web Analytics
Web Traffic Reporting
Visit WebsiteCompare App

LiveSession Feature Reviews

21 reviewers had the following to say about LiveSession's features:

Mateusz Pliszka

Really awesome software for filtered video sessions.

2019-01-30

Happy to use pickSaaS to analyze the behavior of our users/visitors.

Pros

Filtering video recordings Easy to implement and use Skipping passive parts of video recordings

Cons

Still looking forward to seeing analytical features (e.g. heatmaps) developed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Wojciech Jasnos

Best Product in its Category

2019-01-31

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros

The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aline Morales-Hernandez

Great but with defect

2019-11-21

Overall I love the UI and find it intuitive.

Pros

I love all the filters that makes scanning a situation or group of users easier.

Cons

The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Best choice I made

2019-11-19

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros

It contains all the features that its competence plus personal support.

Cons

The only offer data retention of 1mo and 3mo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Cheng

State of the art product, great customer service!

2019-11-19

It's very easy to use, filter, and replay recorded sessions of websites users.

Pros

Very easy to use and navigate. Simple UI. The customer service was exceptionally great!

Cons

Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bartosz Potrzebowski

Good enough for most scenarios

2019-11-19

It helped me track user activities and analyze their behavior in our app.

Pros

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.

Cons

It's really important to track users activities live while trying to help them with their issues.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Douglas Oliveira

Works as it should

2019-12-02

It's a great tool to find out user's pain points.

Pros

The implementation and the sub accounts management couldn't be any user. The interface is super simple as well.

Cons

It still lacks some advanced features such as filtering sessions of users who click onto a specific element from the screen, without having to go thru the CSS selector of that element.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcin Woźny

Best Session Recording Software

2020-08-19

Pros

Advanced filters and navigation between the recordings themselves.

Cons

Tool don`t backup css of recorded pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yamini Rajpal

Great value for money!

2020-08-21

Great value for money! Easy to use, you get what you need.

Pros

Intuitive interface, very helpful and responsive customer support.

Cons

None I think, the customer service helps with problem solving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gasper Vidovic

Perfect tool for sessions recording!

2019-11-25

We tried almost every recording tool out there.

Pros

- perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings

Cons

- an option to skip recordings without any clicks or just few (to not record everything)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Conant

Fantastic Service, and Amazing Support

2019-03-04

Pros

I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple.

Cons

There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Paweł Kunicki

Powerful and cost-effective tool to monitor customers on your website

2019-02-02

The advanced filtering options help you to create your segments that can be a part of your customer funnels.

Pros

I used the segments and advanced filtering options to build my own funnels for the clients.

Cons

Although I enjoy this set of the functionalities with the focus on the segments and filtering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anushka Pandey

Great experience

2020-09-16

The app itself is very helpful and easy to use as well.

Pros

A lot of useful features, good interface.

Cons

Needs more integrations but they’re in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ladiina Renata

Amazing and affordable monitoring tool to have

2020-09-02

Pros

Affordable monitoring customer behaviour tool with great analyse and tracking they offer.

Cons

Nothing to consider as a minus, it meets all my expectation and work well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Easy and the lightest for your website

2019-11-19

Pros

Light Weight, UI/UX, Features, Set up and also reasonable pricing.

Cons

There is not much when it comes to product but the support could be a bit better when it comes to Prd knowledge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caleb Miller

Powerful Support Agent Tool!

2020-08-13

My experience with LiveSession has been great! Setup is fast and simple. Their support is always there to help you with whatever you need!

Pros

We also have been using this to inform design and experience changes based on how our users interact with certain features in the program.

Cons

So far, I don't have anything that I have disliked about LiveSession.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noa Gamson

Simple and helpful

2020-09-09

It’s the first tool like this I’ve used and I really like it.

Pros

Easy to understand, I can learn a lot about my customers.

Cons

There are no cons in using LiveSession so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Human Resources company, 1-10 employees)

better than fullstory

2020-08-14

Pros

It costs a lot less and a bit better interface than fullstory.

Cons

You can't set events for user's actions in livesession.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Really good software to optimize your website

2020-08-24

Customer service is always there to help if you need anything, and the tool itself is very nice too.

Pros

Intuitive, friendly, easy to understand.

Cons

I didn't find any downside so far. Looks clean enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Design company, 1-10 employees)

The best way to get unbiased UX insights

2019-08-10

LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.

Pros

This then informs your design decisions moving forward to make a more usable site.

Cons

It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anuja Ranjane

Great Product

2019-11-25

Pros

Easy to use. Sometimes does not capture exactly - css is jacked.

Cons

Would like more features to identify user drop offs, heat maps etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more