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Cloud-based qualitative analytics solution
Functionality
4.3
/5
28
Total features
26
5 categories
LiveSession features
Common features of Qualitative Data Analysis software
Wojciech J.
Verified reviewer
Computer Software, 1-10 employees
Used daily for less than 6 months
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It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Gauthier G.
Research, 1-10 employees
Used daily for less than 6 months
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very fluid, very frictionless entirely legit in the game vs players like fullstory or hotjar (used both) easy to use for non-tech and support team working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing
- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment
- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/
Bartosz P.
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
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It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).
Anonymous Reviewer
Verified reviewer
Computer Software, 51-200 employees
Used daily for 6-12 months
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It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
It contains all the features that its competence plus personal support.
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).
Gasper V.
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
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We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!
- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings
- an option to skip recordings without any clicks or just few (to not record everything)
Thomas C.
Computer Software, 1-10 employees
Used weekly for less than 6 months
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It's very easy to use, filter, and replay recorded sessions of websites users. This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website. This also assists my team in debugging some rare software or browser compatibility related issues that may happen from time to time.
Very easy to use and navigate. Simple UI. The customer service was exceptionally great! The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.
Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.
Anushka P.
Verified reviewer
Computer Software, 11-50 employees
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I love using LiveSession because the customer service representatives always answer my queries. They really care about the client. The app itself is very helpful and easy to use as well.
A lot of useful features, good interface.
Needs more integrations but they’re in progress.
Chris C.
Consumer Goods, 1-10 employees
Used weekly for less than 6 months
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LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.
There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!
Carlos C.
Internet, 1-10 employees
Used daily for less than 6 months
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Service is really easy to setup and works well with all my projects.
I couldn't create a personalised panel I needed with custom data for my projects. Once the REST API is ready this service will be unbeatable!!
Aline M.
Financial Services, 51-200 employees
Used weekly for less than 6 months
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Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings
I love all the filters that makes scanning a situation or group of users easier. The recording interface make it easy to spot when an issue occur or when a certain page or functionality is used
The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed. It is misleading since we can think users encounters no issue when in fact the app was not working.
Yamini R.
Consumer Services, 11-50 employees
Used weekly for less than 6 months
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Great value for money! Easy to use, you get what you need. It’s easy to see how people use your website and find potential problems.
Intuitive interface, very helpful and responsive customer support. Integrations with other tools.
None I think, the customer service helps with problem solving
Anojen J.
Computer Software, 51-200 employees
Used weekly for less than 6 months
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I like the fact that we can identify error and rage clicks to identify areas in the product that could use improvement.
Competitors have more features released. For instance, a metric/analytics dashboard.