Most popular features of all Business Intelligence & Analytics apps
21 reviewers had the following to say about LiveSession's features:
Happy to use pickSaaS to analyze the behavior of our users/visitors.
Pros
Filtering video recordings Easy to implement and use Skipping passive parts of video recordings
Cons
Still looking forward to seeing analytical features (e.g. heatmaps) developed
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.
Pros
The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users.
Cons
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Overall I love the UI and find it intuitive.
Pros
I love all the filters that makes scanning a situation or group of users easier.
Cons
The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It works easily since the beginning and anytime we face a problem we get great and super fast support from them.
It's very easy to use, filter, and replay recorded sessions of websites users.
Pros
Very easy to use and navigate. Simple UI. The customer service was exceptionally great!
Cons
Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It helped me track user activities and analyze their behavior in our app.
Pros
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
Cons
It's really important to track users activities live while trying to help them with their issues.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It's a great tool to find out user's pain points.
Pros
The implementation and the sub accounts management couldn't be any user. The interface is super simple as well.
Cons
It still lacks some advanced features such as filtering sessions of users who click onto a specific element from the screen, without having to go thru the CSS selector of that element.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Great value for money! Easy to use, you get what you need.
Pros
Intuitive interface, very helpful and responsive customer support.
Cons
None I think, the customer service helps with problem solving
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
We tried almost every recording tool out there.
Pros
- perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings
Cons
- an option to skip recordings without any clicks or just few (to not record everything)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple.
Cons
There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
The advanced filtering options help you to create your segments that can be a part of your customer funnels.
Pros
I used the segments and advanced filtering options to build my own funnels for the clients.
Cons
Although I enjoy this set of the functionalities with the focus on the segments and filtering.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
The app itself is very helpful and easy to use as well.
Pros
Affordable monitoring customer behaviour tool with great analyse and tracking they offer.
Cons
Nothing to consider as a minus, it meets all my expectation and work well
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Pros
Light Weight, UI/UX, Features, Set up and also reasonable pricing.
Cons
There is not much when it comes to product but the support could be a bit better when it comes to Prd knowledge.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
My experience with LiveSession has been great! Setup is fast and simple. Their support is always there to help you with whatever you need!
Pros
We also have been using this to inform design and experience changes based on how our users interact with certain features in the program.
Cons
So far, I don't have anything that I have disliked about LiveSession.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It’s the first tool like this I’ve used and I really like it.
Pros
It costs a lot less and a bit better interface than fullstory.
Cons
You can't set events for user's actions in livesession.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Customer service is always there to help if you need anything, and the tool itself is very nice too.
LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.
Pros
This then informs your design decisions moving forward to make a more usable site.
Cons
It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Easy to use. Sometimes does not capture exactly - css is jacked.
Cons
Would like more features to identify user drop offs, heat maps etc
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
