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Librato vs Kaseya VSA Comparison

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Overview

Librato is a cloud-based service for development and operations teams, allowing them to monitor and understand the metrics...

Category Leaders

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

2

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

63

77

33

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Not enoughreviews yet

Pros

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.

Cons

Not enoughreviews yet

Cons

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features1
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Storage
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Software Development
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Threshold Alerts
  • Time Zone Tracking
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Total features120
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Storage
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Software Development
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Threshold Alerts
  • Time Zone Tracking
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk
  • Total integrations28
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Optimizely
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Librato vs. Kaseya VSA

See how Librato and Kaseya VSA stack up against each other by comparing features, pricing, ratings, integrations, security & more.