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Microsoft Power BI vs Cherwell Service Management Comparison

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Overview

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

9.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

189

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

1K

5

4

3

2

1

642

375

49

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

162

5

4

3

2

1

88

51

15

7

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It's an incredible programming for examination. I love the perception highlights since it transform drilling information into fun outlines or diagrams.
The ability to filter to the specific metric we are interested in is an amazing feature.
It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

Pros

Very good user group community that free contributes mApps that significantly enhance functionality. Also has excellent business partners supporting a wide array of services.
This software is user friendly and easy to customize. This is a quality application that does much more than incident management.
I specifically like the ability to past in screen shots from clients and the ability to rout the ticket to a specific person or team for support.

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.
I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.
Had to take some training courses and even at that it was still confusing.

Cons

It's slow, clunky, looses my actions constantly. Submitting a change request is an arcane ritual of pain and suffering to ensure it gets through all the channels.
This is the WORST helpdesk/itsm product on the market.
Once a user clicks into the case they've been assigned, it becomes very difficult to get a complete view of the thread and what has been worked on.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features37
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Budgeting/Forecasting
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Geographic Maps
  • High Volume Processing
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Natural Language Search
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Role-Based Permissions
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Page View
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Workflow Management
  • Total features64
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Budgeting/Forecasting
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Cleansing
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Quality Control
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Geographic Maps
  • High Volume Processing
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Management
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Natural Language Search
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Role-Based Permissions
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Page View
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrations322
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Excel
  • Mixpanel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zendesk Suite
  • Total integrations32
  • Dropbox Business
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Excel
  • Mixpanel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter
  • Xero
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI logo

Microsoft Power BI

From zero to hero

Reviewed 3 years ago

Before i Know what is power bi , as usual i do any presentation of data by excel from available graphical diagram . But the results I got haven't matched what I expected . after I got to know what powerbi is, which offers a variety of dashboards and visuals that are more eye-catching. I study it every day until I can apply all my data so that it can be visualized by the powerbi and this is certainly very liked by manegement because the dashboard is very beautiful and easy to understand by management so I can get appreciation from the boss where I work when this

Pros

Visual Dashboards, availability of template , multiple data source

Cons

Visual Dashboards, query management dax language

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI

Power BI for rapid data push

Reviewed 4 years ago

Taking database style data and presenting it in a format easy to understand by non-technical managers and outside clients, and giving them the ability to query on their own (hands-on data).

Pros

Ability to pull in large amounts of data from existing internal and external sources, and display quickly for customers.

Cons

Some learning curve, requires some expertise in database management and GIS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI logo

Microsoft Power BI

Excellent tool for business management

Reviewed 2 years ago

The product allows to complement the functionalities of any system solution, mainly for ERP systems.

Pros

The tool allows you to integrate from any data source. Sophisticated look with diagrams, graphs, panels and indicators. Easy development, testing and publication.

Cons

Licensing for product use and user management is complicated, causing difficulties in making it available to customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI logo

Microsoft Power BI

PowerBI Features

Reviewed 3 years ago

desgin dashboard for KPI performance monitoring on daily basis Gateway administration Plateforme administration

Pros

Conditionally format button formatting New performance analyser features Transformation tools and connector with SAP HANA data source

Cons

Memory consumption Stockage management Push a report by mail many time per day Cost of the premium License

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI logo

Microsoft Power BI

User Friendly BI tool with limitations

Reviewed 4 years ago
Pros

Personalisation Oriented Enterprise Self Service environment – empowers users to create personal reports that can be shared. Power BI Service, Premium Service, Desktop, Gateway(cloud) options Power BI Online / Service is cheaper Analytical features are almost equivalent except for Forecasts Integration with Bing Maps Power BI Service (Online) integrates with R as of June 2017

Cons

No Storyboarding capability Lots of custom visualizations although error-prone and not flexible to use Data level blending only. Joins are also pretty basic. LEFT or RIGHT Joins are not supported. Joins can be addressed at DAX level but too complicated

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI logo

Microsoft Power BI

Perfect for data management and visualization

Reviewed 3 years ago

Power Bi provides us an enhanced application to organize and visualize our data in a more understandable manner.

Pros

Support different formats from other Microsoft softwares, also can be integrated with other MS solutions. The dashboard tools and the simple interface make it easy for user interaction.

Cons

The user must have knowledge in data management and Excel to be able to explore Power Bi full potential.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI logo

Microsoft Power BI

Visualized Data enables better procurement strategies

Reviewed 7 months ago

Honestly my favorite program for supply chain management

Pros

Visualizing our inventory data has enabled us to better manage our procurement strategies. We were able to create reports to better manage aged inventory, stocking, and replenishment.

Cons

We ran into bugs from time to time where the reports wouldn't update and or refresh and needed IT support to fix.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI logo

Microsoft Power BI

Nice features but not easy to use

Reviewed 3 years ago

Great for share important management indicators with key users.

Pros

The ability to set up monitoring boards and share them online with other key users. The updates will be reflected.

Cons

Despite the knowledge in the use of excel, and although it helps to understand and use it, it is not easy to use. There are many connected features that need to be understood in order to use it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI logo

Microsoft Power BI

Customisable & Handles Big Data

Reviewed 3 years ago

Reporting management information and reviewing performance in line with KPIs.

Pros

Power BI is useful for displaying KPI performance information and is customisable to the user and viewers. It is a powerful tool and can handle big data i.e. rows of data in the hundreds of thousands. It can be accessed through anywhere via URL. Alternatively you can download the software.

Cons

It can sometimes get complex to navigate through the custom features built, which can be confusing for users. Due to the size of data used this can make the system slow to load.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI logo

Microsoft Power BI

Power BI review

Reviewed 3 years ago
Pros

The power tool proposed by Microsoft aims to democratize the use of business intelligence (database management to have performance indicators). Thus, a large majority of users can have reports, tables, indicators. The tool is very playful once in place

Cons

The tool still asks for a heavy implementation. It requires sorting and good database management upstream, so that everyone can grab the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI logo

Microsoft Power BI

Very Easy To Create Data Viz

Reviewed 3 years ago

We developed our data reports about sales and products to get details about or operations and customize the how we see our data.

Pros

The how easy to use is this tool in dashboard management

Cons

Some features we have in others tools like customize filters

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI logo

Microsoft Power BI

Enterprise Level Tool

Reviewed a year ago

It helped me for my product during that time but it takes time if you want to build your own dashboard without getting help from data or engineering team.

Pros

This tool has lots of functionalities and support of a company like Microsoft. It is a full enterprise tool that allows multiple integrations and handles huge number of data sources

Cons

It is not that robust against their competitors. Access management and querying mechanism are not well suited if you are working on a speedy environment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI

Microsoft Power BI review

Reviewed 3 months ago

Overall experience is positive

Pros

It is very convenient software for data visualisation, management and analysis. Easy to use.

Cons

Up to now, the software works fine with me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI logo

Microsoft Power BI

Easy to use analytic tool

Reviewed a year ago

It was a very useful tool to analyze and validate data from inventory and asset management

Pros

Power BI is very intuitive and easy to use BI tool, if you already have some skills with Excel, it will be very easy to begin using Power BI. It has a lot of embedded conectors to many data sources and join souces to a single table or dashboard is very easy.

Cons

To publish dashboards you need a paid subscription, but if not you can export dashboards to pdf for static publishing. It wil be nice to have the chance to publish data dynamically at lease for one client

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Power BI

Power of visualization

Reviewed 8 months ago

Power BI is a visually appealing analytics program that includes reporting, data preparation, and data visualization features. Our company use Power BI largely to visually display the day.

Pros

The Power BI dashboard is amazing. It can be used to display updating real time data. Power BI language, DAX which is used to write formulas is extremely simple to understand and it is also extremely powerful. There are many tutorials in YouTube to learn Power BI and DAX language which I also used to learn.

Cons

It's nearly impossible to share the visualizations you've generated without paying for a Power Bi Pro account. It's difficult to share your work with someone who isn't paying for the service with POWER BI. And also the paid service is somewhat expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI logo

Microsoft Power BI

Bringing professionalism and easy access to internal reports

Reviewed 3 years ago

PowerBI is making our internal reporting so much better. The reports look more professional, people with minimal programming knowledge can build them, and it's saving a lot of time with back and forth emails or custom development within internal applications.

Pros

Really easy to hook up to SQL and build dashboards and charts to share with management and other users.

Cons

Scheduling of sync only has 8 intervals per day. However, I believe this is an internal constraint because it is possible to connect directly to a data source as opposed to syncing. If you're not seeking real time (which I am) 8 syncs per day is probably enough. I'd like to see options for 15/30/60 minute syncs though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI logo

Microsoft Power BI

A powerful business intelligence tool if your organization is a Microsoft shop

Reviewed 2 years ago

Overall it is a good product but need to include more AI to provide better insight to the management team.

Pros

It integrates very well with other Microsoft products. Especially if you are using it on Azure

Cons

It lacks some AI and machine learning features available in other reporting tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI logo

Microsoft Power BI

Visualisations made easy

Reviewed 3 years ago
Pros

Powerful tool for generating visualisations to report to higher management. Can fetch data from various sources like excel, sql database, etc.

Cons

More tutorial videos needed to explain all features of Power BI

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Power BI is indeed a powerful tool for business

Reviewed 2 years ago

It definitely works great in companies with large scale of operation and you can extract some really important information and insight of how your team/department is performing.

Pros

Microsoft Power BI turned out to have a siginificant role in our company. It is used by the entire company and in our department we use it to conduct insightful analysis of our KPIs. The absolute advantage is the amount of reports and information that you can extract to deeply analyze teams performance and it helps to find out what are the areas of improvement.

Cons

Some features require training in order to learn the full potential of the program. It could be a little bit more challanging dor someone who does not have good Excel and database management knowledge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Microsoft Power BI logo

Microsoft Power BI

Very good tool to manage performance data for an operation

Reviewed 2 years ago

My team uses this software for data management connected to a CRM and it allows great visibility on performance numbers

Pros

It provides great visibility on data, it is easy to download and it connects with different CRMs in order to use it as a database for performance

Cons

Downloading the data can be problematic and also since it offers different versions, some do not provide the level of detail you are looking for

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Create Dashboards for Team

Reviewed 2 years ago

I enjoy the advanced data insights you can build by importing data and customizing visuals from the interface. I like that you can publish reports and have automated refreshes for those who just need access to the data and have limited PowerBI knowledge.

Pros

I enjoy that you can connect different datasets without having to manually format in excel. The graphics are easy to create and customize. I publish reports that allow others to use data without having to each download reports for information.

Cons

Some find it too complicated to use and are intimidated by the format. I have not been able to find training for management on how to use a report that someone else with PowerBI skills created.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

Best for making quick dashboards!

Reviewed 2 years ago

I have used PowerBI to share insights I've learned from data to management, and they always get the oos and ahhs.

Pros

PowerBI makes it easy to make informative visualizations and organize them into dashboards. Easy to share and easy to gather business insights.

Cons

Microsoft PowerBI has some functionality quirks and some things aren't always quite as user friendly as I would hope, and their visualizations are not always the most customizable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI

The best of the world!

Reviewed 3 years ago

I have dozens reports shared using hierarchy level security between my teammates.

Pros

Power BI contains a lot of functionalities and professional tools to create many types of charts and data modeling.

Cons

I like everything in Power BI. Both Power BI Desktop and Power BI Service are great and works like a charm!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Power BI

Way better than pivots but missing something

Reviewed 2 years ago

Been working with team to generate analytics for our client. Assisting them in vendor compliance management and summary reporting of product movement.

Pros

The ability to drill down easily into the data is awesome. The speed of which it returns information if set up properly is helpful to make decisions timely. Filters are very deeps and are familiar like Excel.

Cons

The filters have a missing ability to select all and then deselect out what you don't want under certain circumstances. It is very annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Power BI logo

Microsoft Power BI

The visualization and analytics product that is constantly evolving - for the better

Reviewed 3 years ago

With Power BI we identify patterns, issues and opportunities in sales, marketing, operations, supply chain, people management and finance data. The ways to look at the data and the drilling capabilities make this a wonderful tool

Pros

1. Improves with new releases every two weeks 2. Powerful insight management 3. Integration with MS products 4. Online forums and learning zones

Cons

1. Not as intuitive as packaged applications, but getting there 2. Not a good IDE for Python / R 3. Connectors to social media need to be improved

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cherwell Service Management logo

Cherwell Service Management

CGC16 Review

Reviewed 6 years ago

Software has been excellent for our university. We recently finished the implementation and went live before the start of the school semester. It was an easy transition as we had been previously using a frontrange product which had a lot of similar features. We are a few months in now and we feel like we're just scratching the surface of of the software! Being new to the software this is also my first Cherwell conference and it is well beyond expectation. It is an extremely positive environment that and everyone is very friendly. I look forward to coming back and working more with the software!

Pros

I like how versatile and adaptable the software is to your needs

Cons

I haven't found anything to complain about. There are multiple ways to accomplish your goals so the power is really in your hands.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cherwell Service Management

Good tool that is growing

Reviewed 6 years ago

We have found Cherwell to ha a very flexible tool that does not take a strong development background to use. One steps and reusable expressions have provided a lot of power and reuse. They need to work on easier and more readible communication between customers and technicians.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cherwell Service Management logo

Cherwell Service Management

Easy to manage your change management

Reviewed 4 years ago

Configuration is easy; Workflow is very easy to configure. Good documentation & training is available online.

Pros

You can easily configure and create Incidents and Change requests; easy to use workflow and very well integrated with Microsoft active directory. Support is available as a community website and or as a phone call.

Cons

Cloud based and it can be slow once in a while, but works most of the time it is fine. It is getting better after our feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cherwell Service Management

Great Transition

Reviewed 6 years ago

Currently implementing Cherwell, coming from a BMC solution. As the Cherwell Administrator, I found the the admin client a little different to navigate at first. However, once I became comfortable in the tool, I was very pleased in the actual ease of use and the power of it. I am able to do things in Cherwell that I never could in our previous solution. I look forward to unlocking even more of its capabilities.

Pros

It is easy to maintain and to configure functionality.

Cons

I am not a big fan of the blueprints. Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.