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Microsoft Power BI vs Cherwell Service Management Comparison

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Overview

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

Category Leaders

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

189

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

512

328

47

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

87

48

15

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I find the PowerBi amazing to have an easy to navigate and attractive interface, simple to create a new panel, easy to learn, not to mention the integrations he already has.

Magno B.

It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

AR

Anonymous Reviewer

A great reporting tool with great visuals and user friendly graphical user interface.A wonderful application for running day to day activities.

CM

Clive M.

Pros

Very good user group community that free contributes mApps that significantly enhance functionality. Also has excellent business partners supporting a wide array of services.

DK

David K.

This software is user friendly and easy to customize. This is a quality application that does much more than incident management.

RW

Rollie W.

I specifically like the ability to past in screen shots from clients and the ability to rout the ticket to a specific person or team for support.

AR

Anonymous Reviewer

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.

YZ

Yang Z.

I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.

DS

Daniel S.

Had to take some training courses and even at that it was still confusing.

KJ

Kyle J.

Cons

It's slow, clunky, looses my actions constantly. Submitting a change request is an arcane ritual of pain and suffering to ensure it gets through all the channels.

FP

Forrest P.

This is the WORST helpdesk/itsm product on the market.

AR

Anonymous Reviewer

Can be difficult to work around the "codeless" design for those with coding backgrounds.

JH

Jason H.

  • Vendor responds to reviews
  • Last reviewa day ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features32
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Availability Management
  • Budgeting/Forecasting
  • Built-In Database
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • Knowledge Base Management
  • Maintenance Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Natural Language Search
  • Online Catalog
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Risk Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Vendor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Workflow Management
  • Total features72
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Availability Management
  • Budgeting/Forecasting
  • Built-In Database
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Portal
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • Incident Management
  • Integration into Third Party Applications
  • Interactive Reports
  • Inventory Management
  • Knowledge Base Management
  • Maintenance Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Natural Language Search
  • Online Catalog
  • Performance Metrics
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Resource Management
  • Risk Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Self-service Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Vendor Management
  • Visual Analytics
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrations222
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations26
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk