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Microsoft Power BI vs Webex Experience Management Comparison

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Overview

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

Webex Experience Management (formerly CloudCherry) is a real-time customer experience analytics product to track & measure customer delight

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

510

328

46

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.2

5

4

3

2

1

10

4

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I find the PowerBi amazing to have an easy to navigate and attractive interface, simple to create a new panel, easy to learn, not to mention the integrations he already has.

Magno B.

It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

AR

Anonymous Reviewer

A great reporting tool with great visuals and user friendly graphical user interface.A wonderful application for running day to day activities.

CM

Clive M.

Pros

Webex has created a strong reliable communication path for Employees and Customers. This has made working from home successful, and positive.

JC

Jonathan C.

As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.

tS

tim S.

This in turn has helped our customer focus efforts to improve in the quality of communication and information we provide to them.

JC

Jonathan C.

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.

YZ

Yang Z.

I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.

DS

Daniel S.

Had to take some training courses and even at that it was still confusing.

KJ

Kyle J.

Cons

With that version, it is not possible to edit regular communication. I find that if I discover an error, or need to change information I send out, I have to delete it.

JC

Jonathan C.

The software has a limitation where more images / creatives cannot be added because it causes the platform to work slower.

VS

Vinodh Sagayaraj E.

I am trying to solve a marketing problem. So far I have not achieved my overall objectives because, my waiters consistency in using the software is an issue.

MB

MICHAEL B.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features32
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Benchmarking
  • Call Reporting
  • Collaboration Tools
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Retention Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Feedback Management
  • Geographic Maps
  • IVR / Voice Recognition
  • Integration into Third Party Applications
  • Interactive Reports
  • Knowledge Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Data Collection
  • Natural Language Search
  • Negative Feedback Management
  • Predictive Analytics
  • Production Tracking
  • Question Library
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self-service Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Visual Analytics
  • Total features26
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Benchmarking
  • Call Reporting
  • Collaboration Tools
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Retention Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Feedback Management
  • Geographic Maps
  • IVR / Voice Recognition
  • Integration into Third Party Applications
  • Interactive Reports
  • Knowledge Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Data Collection
  • Natural Language Search
  • Negative Feedback Management
  • Predictive Analytics
  • Production Tracking
  • Question Library
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self-service Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Visual Analytics

Integrations

  • Total integrations220
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations8
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk