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Microsoft Power BI vs Focus Contact Center Comparison

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Overview

Category Leaders

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based...

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

510

328

47

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5.0

5

4

3

2

1

4

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I find the PowerBi amazing to have an easy to navigate and attractive interface, simple to create a new panel, easy to learn, not to mention the integrations he already has.

Magno B.

It is a good data analytics and visualization software and its ability to import data from multiples sources is a great feature.

AR

Anonymous Reviewer

A great reporting tool with great visuals and user friendly graphical user interface.A wonderful application for running day to day activities.

CM

Clive M.

Pros

Not enoughreviews yet

Cons

Could be frustrating to use when first starting as it would give you an error message but provide no specifics on what is wrong or directions to fix it.

YZ

Yang Z.

I find it a bit frustrating when presented with a visualisation that doesn't represent the particular angle on the data I am looking for.

DS

Daniel S.

Had to take some training courses and even at that it was still confusing.

KJ

Kyle J.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review5 years ago

Key features

  • Total features32
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Management
  • Appointment Management
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Conversion Tracking
  • Customer Database
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Email Management
  • Email Templates
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integration into Third Party Applications
  • Interactive Reports
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Search
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Self-service Analytics
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Visual Analytics
  • Voice Mail
  • Total features82
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Management
  • Appointment Management
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Delivery
  • Conversion Tracking
  • Customer Database
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Blending
  • Data Connectors
  • Data Discovery
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Email Management
  • Email Templates
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integration into Third Party Applications
  • Interactive Reports
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Search
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Self-service Analytics
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations222
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft Excel
  • Salesforce Sales Cloud
  • Segment
  • Shopify
  • Slack
  • Stripe
  • Tableau
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk